How do I cancel or change my JR ticket?
・Before order is confirmed: You can cancel your booking at any time through KKday before the order is confirmed.
・After order is confirmation: If your order is confirmed, please cancel it at least 2 hours before departure and before collecting your ticket.
・After the ticket is collected: If you already collected your physical ticket, please go to the ticket office to cancel before departure.
・After order is confirmation: If your order is confirmed, please cancel it at least 2 hours before departure and before collecting your ticket.
・After the ticket is collected: If you already collected your physical ticket, please go to the ticket office to cancel before departure.
If I miss a Shinkansen or JR Express train, should I buy a new ticket?
・Reserved Seat Ticket: You can ride on the next train on the same day. However, you can only take a non-reserved seat. If you want to reserve a seat, please buy a new express ticket at the station.
・Non-reserved Seat Ticket: You are free to take any non-reserved seat on any train after your original boarding time. If there are no seats available, you may have to stand throughout the journey.
・Non-reserved Seat Ticket: You are free to take any non-reserved seat on any train after your original boarding time. If there are no seats available, you may have to stand throughout the journey.
What are Reserved Seat and Non-reserved Seat?
・Reserved Seat: Select your seat preference, and we will do our best to arrange seats accordingly.
・Non-reserved Seat: You will have more flexibility to travel on any train on the designated dates/routes. However, seats are not guaranteed and are offered on a first-come, first-served basis. If the train is full, you may need to stand throughout your journey.
・Non-reserved Seat: You will have more flexibility to travel on any train on the designated dates/routes. However, seats are not guaranteed and are offered on a first-come, first-served basis. If the train is full, you may need to stand throughout your journey.
Who is eligible for child ticket?
・Children age 6-11 should purchase an adult ticket.
・Children under 5 years old do not need a ticket to travel, unless they require an individual seat, or an adult is traveling with more than 3 children under 5 years old.
・Children under 5 years old do not need a ticket to travel, unless they require an individual seat, or an adult is traveling with more than 3 children under 5 years old.
Is child ticket available for the Shinkansen Green Car?
No. Children age 6-11 should purchase an adult ticket. Children under 5 years old do not need a ticket to travel, unless they require an individual seat, or an adult is traveling with more than 3 children under 5 years old.
What is Nozomi Shinkansen?
The Nozomi Shinkansen is one of the most popular shinkansen trains due to its high speed - it can reach speeds of up to 300 km/h. The Nozomi runs between Tokyo and Hakata (Fukuoka) stations along the Tokaido and Sanyo Shinkansen lines. As the Nozomi trains are not included in the JR Pass, you will need to purchase a separate ticket to ride the Nozomi Shinkansen.
What is the difference between the Green Car and the Ordinary Car on Shinkansen?
・Green Car: Enjoy a comfortable ride with extra legroom and more luxurious seating. Green Cars usually available in 2x2 or 2x1 seating and are more expensive.
・Ordinary Car: Provides a quality travel experience at an affordable price. Regular Cabins usually have 2x3 seats.
・Both types of carriages offer free Wi-Fi.
・Ordinary Car: Provides a quality travel experience at an affordable price. Regular Cabins usually have 2x3 seats.
・Both types of carriages offer free Wi-Fi.
Why was my Japan Railway reservation canceled?
If a reservation is cancelled, it is usually due to tickets being sold out. But don't worry, you will receive a full refund including the booking fee.
When will I receive my order confirmation?
Most reservations are confirmed immediately. However, if you book more than 30 days before your departure date, you will receive confirmation of your reservation 30 days before departure at the earliest. We reserve your ticket as soon as it is available on the JR official system. To check if your reservation is confirmed, search for your Japan Rail reservation in "Orders" or keep an eye on your email for updates.
What should I do if I miss the Narita Express (N'EX) due to flight delays?
Passengers who have purchased a reserved seat on the Narita Express but miss the train due to flight delays can take any available seat on the regular train later in the day.
How to pick up tickets with my QR code?
・Includes but is not limited to the following routes:
Tokyo - Shin-Osaka / Kyoto / Nagoya / Narita Airport / Sendai / Yamagata / Hakodate / Aomori (etc.)
・Order Confirmation
Most of the orders will be confirmed immediately. After the order is confirmed, please go to ""Orders"" on the KKday app to see the QR code.
If you make a reservation more than 30 days before the travel date, the order will be confirmed 30 days before the travel date. After the order is confirmed, please go to ""Orders"" on the KKday app to see the QR code.
・Ticket Pickup
a. Go to ""Orders"" on the KKday app to see the QR code.
b. Go to the departure station and scan the QR code to pick up a physical ticket (1 Basic Fare Ticket + 1 Limited Express Ticket).
c. Look for a ticket vending machine/counter marked with the green symbol ""えきねっと"" to pick up your ticket.
From JR East stations (Tokyo, Sendai, Nagano, Niigata, etc.): Pick up your ticket at an automated ticketing machine/counter. To pick up a ticket from an automated machine, click on the icon in the lower right corner of the screen and scan the QR code.
From JR Tokai Station (Shin-Osaka, Kyoto, Nagoya, etc.): Go to the JR Tokai Ticket Office and pick up your ticket from a QR code machine.
From JR Hokuriku Station (Kanazawa, Itoigawa, etc.): Scan the QR code at the ticket machine at the JR Ticket Office to pick up your ticket.
Fom JR Hokkaido Line stations (Shin-Hakodate-Hokuto, etc.): Pick up your ticket at an automated ticket machine.
Tickets cannot be picked up at JR West automated ticket machines/counters.
If you cannot scan the QR code, enter the 17-code order number (e.g., 22522325896521268).
・Order Confirmation
Most of the orders will be confirmed immediately. After the order is confirmed, please go to ""Orders"" on the KKday app to see the QR code.
If you make a reservation more than 30 days before the travel date, the order will be confirmed 30 days before the travel date. After the order is confirmed, please go to ""Orders"" on the KKday app to see the QR code.
・Ticket Pickup
a. Go to ""Orders"" on the KKday app to see the QR code.
b. Go to the departure station and scan the QR code to pick up a physical ticket (1 Basic Fare Ticket + 1 Limited Express Ticket).
c. Look for a ticket vending machine/counter marked with the green symbol ""えきねっと"" to pick up your ticket.
From JR East stations (Tokyo, Sendai, Nagano, Niigata, etc.): Pick up your ticket at an automated ticketing machine/counter. To pick up a ticket from an automated machine, click on the icon in the lower right corner of the screen and scan the QR code.
From JR Tokai Station (Shin-Osaka, Kyoto, Nagoya, etc.): Go to the JR Tokai Ticket Office and pick up your ticket from a QR code machine.
From JR Hokuriku Station (Kanazawa, Itoigawa, etc.): Scan the QR code at the ticket machine at the JR Ticket Office to pick up your ticket.
Fom JR Hokkaido Line stations (Shin-Hakodate-Hokuto, etc.): Pick up your ticket at an automated ticket machine.
Tickets cannot be picked up at JR West automated ticket machines/counters.
If you cannot scan the QR code, enter the 17-code order number (e.g., 22522325896521268).