Cancellation Policy

Name: High Speed Rail Holiday | [High Speed Rail x Sea Breeze] Dessert Sightseeing Train. 2-Day Trip to Courtyard by Marriott Taipei.
SKU: 285593
Rating: 5 (2 reviews)

Question 1

How to Use

Accepted Answer

Please present your QR code on-site；- How to use the high-speed rail during holidays - Taiwan High Speed ​​Rail Please use your physical ticket or mobile phone electronic ticket to enter the high-speed rail station High-speed rail reservations are only available within 29 days of your travel date. If your travel date is not within 29 days, your reservation will be made and sent after the opening date. Each passenger in the same order is limited to boarding/disembarking at the same station and cannot board/disembark at different stations. High-Speed ​​Rail holiday tickets are special, with specific departure and arrival stations. For example, if you depart from Taipei Station and stay at a Kaohsiung hotel, your outbound ticket will be from Taipei to Zuoying, and your return ticket will be from Zuoying to Taipei. No refunds will be given for any stops beyond the designated destination, and you will need to pay the difference in the official High-Speed ​​Rail fare. The high-speed rail tickets for this special offer are discounted tickets and are only valid for travel on the designated trains on that day. [High Speed ​​Rail x Sea Breeze] Dessert Sightseeing Train. 2-Day Free and Easy Trip to Courtyard by Marriott Taipei Please present this voucher when you check in on site. - High-speed rail holiday cancellation notice - According to the regulations for high-speed rail holiday tickets, no refunds can be made for any single journey. All ticket refunds must be handled by KKday. Ticket refunds and exchanges are not available at the ticket windows at any high-speed rail stations. Note: According to the regulations for high-speed rail holiday tickets, if multiple people book the same order and need to refund or exchange their tickets, they must process the refund or exchange together. Individual refunds or exchanges are not allowed, and the refund or exchange fee for all guests will be charged. We apologize for any inconvenience caused. - High-Speed ​​Rail Holiday Cancellation Policy - If you need to cancel an order, please contact KKday customer service first. Due to administrative time constraints, the cancellation policy will be based on the text below KKday. Order cancellation requests will only be accepted between 08:30 and 16:00 daily. Requests submitted after this time will be considered deferred for one day. If you have already issued a high-speed rail ticket, an additional cancellation fee of NTD20 per ticket will be charged (round-trip tickets count as 2 tickets) This trip is a group private charter car experience. Cancellation policy will be handled according to the domestic tourism standard contract rules: ． If you notify us to change or cancel your order more than 22 days after the departure date (excluding the departure date), a handling fee of 50 yuan per person will be charged. ．If you notify us of changes or cancellations between 21 and 30 days before the departure date (excluding the departure date), a handling fee of 10% of the total amount will be charged. ．If you notify us of changes or cancellations between 11 and 20 days before the departure date (excluding the departure date), a handling fee of 20% of the total amount will be charged. ．If you notify us of changes or cancellations between 4 and 10 days before the departure date (excluding the departure date), a handling fee of 30% of the total cost will be charged. ．If you notify us of changes or cancellations between 1 day and 3 days before the departure date (excluding the departure date), a handling fee of 70% of the total cost will be charged. ． On the day of departure, changes or cancellations will incur a 100% handling fee. ． If the passenger is unable to meet up due to personal reasons, no refund will be given.

Question 2

Policy Info

Accepted Answer

For cancellations made at least 31 day(s) prior to selected date, a cancellation fee of 1% will apply；For cancellations made 21 to 30 days prior to selected date, a cancellation fee of 10% will apply；For cancellations made 11 to 20 days prior to selected date, a cancellation fee of 20% will apply；For cancellations made 4 to 10 days prior to selected date, a cancellation fee of 30% will apply；For cancellations made 1 to 3 days prior to selected date, a cancellation fee of 70% will apply；Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.；Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.

Question 3

Reminders

Accepted Answer

[High-speed rail booking code & ticket collection identification code] will be provided on the order voucher 7 days before departure. Passengers who use high-speed rail electronic tickets or convenience store tickets should collect their tickets within the time limit; passengers who choose physical paper tickets will have their tickets mailed to the designated address 7 days before departure! For more ticket collection information and FAQs, please refer to the link (https://tinyurl.com/2dnv2a7u)
Before ordering this product, please be sure to read the product ordering instructions and related agreements carefully. If the person making the reservation is not the passenger himself, the person making the reservation will be in the position of an agent, which means he is obliged to fully inform the passenger of the itinerary. The booking instructions and restrictions are legally binding upon the passenger after clicking "Agree". The passenger will not be able to defend himself/herself by claiming that he/she did not know or understand the above.
The tour leader can adjust the order of the itinerary based on factors such as the number of people on the day, festival activities or weather conditions.
Those who purchase the "Love Ticket/Respect for the Elderly Ticket" price must bring valid ID when entering and exiting the station on the day of departure for inspection by the high-speed rail station staff. If you are found without ID or there is something unusual when checked by the high-speed rail, the high-speed rail has the right to refuse your boarding and you will need to purchase another high-speed rail ticket before you can board. The original high-speed rail holiday ticket cannot be refunded or refunded.
Nangang, Taipei, Banqiao. The above three stations are not applicable for any two stations as the departure station and the arrival station (for example, a trip with Taipei Station as the arrival station is not applicable for the departure of Nangang and Banqiao stations).
The price includes one round trip ticket for a reserved seat in a standard high-speed rail carriage; the travel date must be the same as the hotel check-in date or the departure date of the trip, and a single order is limited to entering and exiting the departure and destination stations at the same point, and taking the same train. If the trip needs to be delayed, please arrange the return hotel transfer service by yourself. The special case is a round-trip ticket and no one-way refund is allowed.
This special high-speed rail ticket is a discounted fare, which can only be used on the same day and is not in the name of the passenger. If lost, it will not be reissued. Please keep it properly. Any alteration, defacement to the point of being illegible, or photocopying will be invalid.
If the itinerary includes accommodation, the check-in and check-out times will depend on the hotel. If the itinerary includes accommodation, the advertised price is limited in the number of room types. The actual room types available for sale are subject to sales conditions and cannot be exchanged for other room types.
For pre-orders departing after the 29th, please fill in 2~3 high-speed rail trains you want to take for the outbound and return trips in the "Order Notes". The actual train number you get will be based on the reply from the customer service staff.
For detailed information about each product, payment methods, payment deadlines, passenger rights, etc., please contact KKday customer service directly. For other detailed information such as departure places, carriage types, preferential status, number of people, prices and related regulations, please contact KKday customer service directly.
The photos are for reference only, the actual situation is subject to the site. Some of the pictures of scenic spots on this website are provided by MoKe Publishing Co., Ltd. and may not be reproduced or copied in any form without permission.
Taiwan High Speed Rail Corporation reserves the right to cancel, terminate, modify or suspend this project. Any changes to this project and its products (including but not limited to price adjustment, content, etc.) will be announced on the official website of High Speed Rail Holidays and KKday without further notice.
For itinerary changes, refunds and other related procedures for high-speed rail tickets in this project, please contact KKday customer service. If you need to cancel an order, please contact KKday customer service.

High Speed Rail Holiday | [High Speed Rail x Sea Breeze] Dessert Sightseeing Train. 2-Day Trip to Courtyard by Marriott Taipei.

Product Info

What You Can Expect

1 Day

2 Day

Purchase Notice

Reminders

How to Use

How to Use Your Voucher

Voucher Redemption Period