New Chitose Airport to Sapporo Hotels | Same-Day Luggage Delivery Service by Airporter
Book your New Chitose Airport (CTS) luggage transfer service on KKday! Airporter provides convenient luggage delivery between hotels within New Chitose Airport and hotels in Sapporo city. Travel hassle-free without your bags!
- Present your Airporter reservation number at the counter for easy processing
- Travel light without carrying your luggage around Sapporo
- Same-day delivery between New Chitose Airport and Sapporo hotels for convenience
Package Options
Product Info
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
- Size limit:
Carry-on size (up to 120cm)
• Checked baggage size (up to 160cm)
- Non-standard size (up to 180cm) - Weight limit: 30kg per piece of luggage.
- Content restriction: Value must be within 100,000 yen.
- We can transport suitcases (check-in or carry-on size), cardboard boxes, handbags, snowboards, and other similar items.
- Please note that we cannot handle valuables, wallets (cash and credit cards), identification documents (passports), jewelry (diamonds and pearls), flammable materials (fireworks), poisonous plants, poisons, cannabis, stimulants and other substances prohibited under Japanese law, or any animals including pets (dogs, cats, insects, reptiles, and fish).
[How to use]
1. Please make your reservation by the day before your visit.
2. Within one day of completing your reservation, you will receive a reservation confirmation email from Airporter. Please upload your luggage and accommodation confirmation documents using the "Upload Photos" button in the reservation confirmation email.
3. Luggage storage
- Luggage drop-off deadline at hotels in Sapporo city and New Chitose Airport: 9:00 AM on the day of departure.
Please inform the hotel staff that an airporter will be coming to collect your luggage, and leave your luggage at the front desk.
You can pick it up at the airport counter from 2:30 PM on the day of your arrival.
- New Chitose Airport → Hotel in Sapporo City. Luggage drop-off at the airport counter: Deadline: 9:00 AM to 2:00 PM on the day of arrival.
Please inform the hotel staff that an airporter will be coming to collect your luggage, and leave your luggage at the front desk.
You can pick it up at the hotel after 7:00 PM on the day of your arrival.
4. Receiving your package
Please come to our designated counter at the airport or the front desk of your designated hotel. Please show the staff your Airporter booking confirmation email.
★Regarding the special delivery tags for your packages★
Delivery tags are provided at hotels, but we can still accommodate deliveries from hotels that do not have them.
How to use it:
① Please make your reservation as usual. ② After your reservation, Airporter will contact the hotel in advance to inform you that a luggage collection service will be coming.
③ Please leave your luggage at the hotel front desk by the luggage storage deadline (9:00 AM on the day of arrival).
④ The driver will attach a tag to your package when picking it up and deliver it to its destination.
Luggage size reference chart
Items not allowed for transport
Liability exemption for baggage damage
Drop off luggage at the hotel front desk by 9:00 am
Attach a special tag to your luggage before collection
Contact Airporter via SNS chat for inquiries
Watch the Airporter same-day baggage delivery service PV
Important Info
Includes/Excludes
Reminders
If we find any baggage that does not comply with the regulations, we reserve the right to refuse service even after your reservation has been confirmed. In such cases, we will not be held responsible in any way.
Please check that there are no abnormalities when you receive your package. If there is anything abnormal with your package, please take a photo on the spot and notify our customer center. Once you have confirmed the problem, the service is complete and we will not be held responsible in any way.
★Notes when making a reservation★Due to system limitations, quotation marks (" ") cannot be used in the input fields for accommodation names, addresses, etc. Thank you for your cooperation.
Redemption Location
New Chitose Airport
Address Info: 〒066-0012 Bibi, Chitose, Hokkaido, New Chitose Airport International Terminal
Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
Hotel in Sapporo
Address Info: Sapporo CityHow to Redeem Your Voucher
How to Use Your Voucher
- Please present your order number
Validity Period
- The voucher must be used on the selected date and within operating hours; Invalid after expiration
Cancellation Policy
- Cancellations 1 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
- Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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