The operation of ropeway may be suspended or closed in the event of strong winds or thunder
Due to inspections of the ropeway facilities, the park and facility will be closed for four days in September and for approximately three weeks in the winter from January to February.
The ropeway runs every 30 seconds
In the case of stormy weather, the operation may be canceled. In that case, there will be no refunds for travel expenses to the site
No pets allowed on the premises (exceptions: guide dogs, service dogs, and hearing dogs)
[Customers who purchased night-time admission tickets after 5:00 pm] Please arrive at the entrance after 4:45 pm
[Guests who purchase a night ticket after 17:00] During nighttime operating hours (after 17:00), you can only enter the observation area.
[How to use QR code electronic ticket (voucher)]
Please present your QR code electronic ticket at the Ropeway "Herb Garden Sanroku Station 4th floor", "Kaze no Oka Chue Station 4th floor", and "Observation information". We will exchange it for a real ticket.
[Contact information for customer support center after reservation]
1. By phone: Monday-Friday 09:00-18:00 *Japan time
Customer service phone number (Japanese): 03-6161-6768
*In case of congestion, please contact us via the KKDAY app or email listed below.
2. When using the phone function of the KKDAY app (available in 4 languages)
・Usage hours: Monday to Sunday 08:00 to 22:00 *Japan time
·How to Use
1. Download the KKday app and open “Reservation Management”
2.Click "Contact Us"
3.Click on the "phone" mark on the top right to make a free internet call
3. When using the message function of the KKDAY app
・Usage hours: Monday to Sunday 08:00 to 19:00 *Japan time
After logging in to the member page, you can send a message from the inquiry page under reservation management.