| Water activity type | Snorkeling |
When the trip is canceled due to time delays caused by force majeure factors such as traffic and flights, please contact customer service and we will handle a partial refund for you.
In the event of bad weather conditions such as typhoons or snowstorms, a decision will be made one day before departure (00:00 local time) whether the tour will be canceled or not, and we will notify you by email at any time.
Please be sure to arrive at the designated location 10~15 minutes before. To avoid delaying your subsequent itinerary, no latecomers will be allowed.
Please do not stay up late or drink alcohol the day before the experience, and maintain adequate sleep and a happy mood.
If a traveler is unable to participate in the experience on the day of the experience due to not meeting health standards, no refund will be provided.
If the instructor determines that snorkeling is not possible due to weather conditions on the day, a free rescheduling or a full refund can be provided.
Required documents for insurance: Name, date of birth, ID card number/passport number. You can fill it out on the same day.
If weather conditions cause poor visibility in the seawater, making it impossible to see sea turtles, this is a natural phenomenon and no refund will be given.
Due to marine conservation efforts, please do not apply any cosmetics or sunscreen before the experience.