- Please be sure to provide your LINE ID, WhatsApp, or WeChat when booking (after providing it, please ensure your friend request settings are enabled so that our local staff in Japan can contact you in a timely manner).
- For service exceeding the scheduled time, the overtime fee is JPY 5,000/hour for 7-seaters and JPY 8,000/hour for 10-seaters. Please pay the driver in cash before getting off. The time is calculated based on the scheduled pickup time and the time the tour ends.
- For late-night hours (20:00-08:00), an additional fee of JPY 2,500 per 30 minutes applies. Please pay the driver in cash before getting off. The time is calculated based on the scheduled pickup time and the time the tour ends.
- If you have a lot of luggage or large items, we recommend booking an appropriate vehicle model to ensure all luggage can be accommodated. You will be responsible for any additional costs incurred due to not following the recommended passenger and luggage capacity for the vehicle model. The number of passenger seats will decrease as the amount of luggage increases. When booking, please refer to the vehicle's passenger capacity limit and provide the number of passengers, number of luggage pieces, and luggage dimensions. We reserve the right to change the booking if it does not meet the requirements.
Child seat: JPY 2,000 per seat. If needed, please note it when booking. Please pay the driver in cash on the day for any additional seats.
Tolls and parking fees incurred during the trip will be charged based on actual costs. Please pay the driver in cash on the day.
If you are unable to travel due to force majeure such as flight issues or severe weather (when the transport bureau issues a travel ban), please contact Customer Support and provide relevant proof, and we will process a full refund for you.
If you need a child safety seat or booster seat, please note it in your booking or consult with Customer Support in advance. We cannot provide them on the day of the tour.
The day before departure, our support team will send driver and vehicle information to the service group created for you. The driver will wait at your designated pickup point at the scheduled time.
Please avoid eating in the car. If you must eat, please avoid food that creates crumbs and take your trash with you when you leave. If you accidentally soil the vehicle, you will be responsible for the cleaning fee.
If you are prone to motion sickness, please prepare motion sickness medicine or vomit bags in advance. If you accidentally soil the vehicle, you will be responsible for the cleaning fee.
Please ask the driver before using vehicle features such as electric doors to avoid any damage.
Please cooperate with the driver in following traffic regulations and do not stop in prohibited areas. The driver will stop at a suitable nearby location.
Please keep your valuables and fragile items safe. We will not be responsible for any damage.
The pickup location and time cannot be changed after booking. If you need to make changes, please cancel within the free cancellation period and rebook.
This product is not pet-friendly.