・Please be sure to provide your LINE ID, WhatsApp, or WeChat when booking (after providing it, please ensure your add-friend settings are enabled so that local staff in Japan can contact you in a timely manner).
・For service exceeding the scheduled time, an overtime fee of 5000 JPY/hour for a 7-seater and 8000 JPY/hour for a 10-seater applies. Please pay the driver in cash before getting off. The time is calculated based on the scheduled pickup time and the actual drop-off time at the end of the itinerary.
・For late-night hours (20:00 - 8:00), an additional fee of 2500 JPY per 30 minutes applies. Please pay the driver in cash before getting off. The time is calculated based on the scheduled pickup time and the actual drop-off time at the end of the itinerary.
・If you have a lot of luggage or large items, we recommend booking an appropriate vehicle type to accommodate all your belongings. Any extra costs incurred due to failure to follow the recommended passenger capacity and luggage limit for the vehicle type must be borne by the passenger. The number of available passenger seats will decrease as the amount of luggage increases. When booking, please refer to the vehicle's passenger capacity limits and provide the number of passengers, number of luggage pieces, and luggage sizes. We reserve the right to change the booking if it does not meet the requirements.
Child seats are 2000 JPY each. If you need additional seats, please pay the driver directly in cash on the day. Highway tolls and parking fees incurred during the trip will be charged based on actual costs; please pay the driver directly in cash on the day.
For trips that cannot be taken due to force majeure such as flight issues or severe weather (when the Transport Bureau issues a travel ban), please contact customer service and provide relevant documentation, and we will process a full refund for you.
If you require a child safety seat or booster seat, please note this or consult with customer service in advance to ensure availability. Requests cannot be added on the day of the tour.
The day before departure, customer service will send driver and vehicle information to the established service group, and the driver will wait at the guest's designated pickup location at the scheduled time.
Please avoid eating in the car. If you must eat, please avoid foods that create crumbs and take your trash with you when you leave the vehicle. If the vehicle is soiled, the passenger will be responsible for the cleaning fee.
If you are prone to motion sickness, please prepare motion sickness medicine or vomit bags in advance. If the vehicle is soiled, the passenger will be responsible for the cleaning fee.
If you are unsure how to use vehicle facilities such as electric doors, please ask the driver in advance to avoid damage.
Please cooperate with the driver in following traffic regulations by not stopping in prohibited areas and instead stopping at a nearby suitable location.
Please keep your valuables and fragile items safe; no compensation will be provided for any damage.
Pickup location and time cannot be changed after booking. If you need to make changes, please apply for cancellation within the free cancellation period and rebook.
This product is not pet-friendly.