| Other service | Free Wi-Fi onboard, USB outlet |
Before boarding, please present the QR code of your electronic voucher at the designated exchange window to exchange it for a paper ticket. All seats on the express bus are reserved. If your requested bus is full, the staff at the exchange window may recommend the next available bus. (※Please note that you will not be able to board the express bus or use any tourist facilities without a paper ticket.)
Passengers departing from or arriving in Osaka should exchange their tickets at the following locations: JR Express Bus Ticket Center at Osaka Station (opening hours: 7:00-21:30) or Minatocho Bus Terminal at JR Namba Station (OCAT 2nd floor) (opening hours: 7:00-21:00).
Passengers departing from or arriving in Kobe should exchange their tickets at the following location: JR Bus Ticket Counter at Sannomiya Bus Terminal (inside the Mint Kobe Building) (Business hours: 7:30 to 21:00).
Please note that tickets departing from/arriving in Osaka cannot be redeemed in Kobe, and tickets departing from/arriving in Kobe cannot be redeemed in Osaka.
The fare difference resulting from boarding or alighting at intermediate stops will not be refunded.
Please refer to the express bus timetable at: https://timetable.nishinihonjrbus.co.jp/timeline/2-8-DN-1Matsuyama.html
Electronic vouchers purchased online or through travel agencies cannot be refunded or rescheduled at ticket windows.
Once the electronic voucher is exchanged for a paper ticket, refunds will not be processed.
Lost or stolen tickets will not be reissued. Unused tickets or coupons are non-refundable.
Please confirm your boarding station location in advance and allow sufficient time to arrive. If you miss your bus due to lateness, your ticket will be invalid and will not be refunded, exchanged, or rescheduled.
No refunds or compensation for connecting transportation or accommodation will be provided if arrival is delayed due to road or weather conditions.
In addition to the terms and conditions mentioned above, the usage of this ticket shall be governed by Japanese law and the bus company's terms of service.
In case of temporary service suspension due to severe weather or natural disasters, please check the latest announcements on the official websites of JR West or JR Shikoku Bus. JR West: https://www.nishinihonjrbus.co.jp/operation/ JR Shikoku Bus: https://www.jr-shikokubus.co.jp/news/
Passengers who are intoxicated, disorderly, or inappropriately dressed, causing disturbance or other problems, may be refused boarding or have their transport suspended.
Monday 07:00 - 21:30
Tuesday 07:00 - 21:30
Wednesday 07:00 - 21:30
Thursday 07:00 - 21:30
Friday 07:00 - 21:30
Saturday 07:00 - 21:30
Sunday 07:00 - 21:30
Monday 07:00 - 21:00
Tuesday 07:00 - 21:00
Wednesday 07:00 - 21:00
Thursday 07:00 - 21:00
Friday 07:00 - 21:00
Saturday 07:00 - 21:00
Sunday 07:00 - 21:00
Monday 07:00 - 21:00
Tuesday 07:00 - 21:00
Wednesday 07:00 - 21:00
Thursday 07:00 - 21:00
Friday 07:00 - 21:00
Saturday 07:00 - 21:00
Sunday 07:00 - 21:00