This product is fresh/frozen/refrigerated food, or food with a short shelf life. Article 19 of the Consumer Protection Act does not apply and does not enjoy a 7-day appreciation period. After the order is placed, unless the product is seriously missing or improperly delivered, Please be informed that returns and exchanges will not be accepted except for items that have deteriorated.
Please check the product as soon as you receive it. If there are any defects such as damage or abnormalities, please contact customer service immediately for feedback within 24 hours after signing for the goods. Take photos of the original condition of the goods (with the packaging retained) and provide them to the customer service staff to facilitate follow-up processing.
If the defective product is frozen, refrigerated, fresh, or food that requires low-temperature storage, please store it properly in a freezing or refrigerated storage method. Failure to store the product properly may affect your right to return the product.
Whether the return is complete and meets the refund conditions, or if the product is missing, Kintetsu Catering International Co., Ltd. will confirm the final solution. The platform will process the refund based on the amount replied by the store, or the store will resend updated products.
The cooking methods of kabayaki eel and white-roasted eel are different. Please follow the "Cooking Method" instructions to heat the eel to create a delicious dish. Please be informed.