A minimum of 2 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 2 day(s) before the departure date
Please make sure to install Zoom before the virtual tour starts
Times specified in the itinerary are in JST. To convert to your own time zone, enter the below time zone link in your browser's URL bar, and enter Japan Standard Time zone as well as the time zone of your city; set the time on JST to your selected tour time: https://www.timeanddate.com/worldclock/converter.html?iso=20200427T120000&p1=248&p2=137&p3=64&p4=179&p5=250&p6=136&p7=37&p8=240
Once the tour is confirmed, the Zoom link will be provided 1 day before your scheduled tour
If you did not receive a booking confirmation email after booking, please check your spam folder first before contacting us 1 day prior to the tour; if you fail to contact us after encountering any errors, requests for refunds will not be granted
In the event of time zone misunderstandings, Wi-Fi or Zoom connection loss, or other circumstances resulting in your absence in the tour, requests for refunds will not be granted