Q: What is the meeting time?
A: The meeting time is 08:15 AM (the actual time is subject to the confirmation email or notification from customer service). We recommend arriving at the meeting point 15 minutes early to avoid any impact on the departure.
Q: Where is the meeting point?
A: The meeting point is just a 2-minute walk from South Kensington Underground Station, which is a hub for multiple lines including the Circle, District, and Piccadilly lines. It can be reached within 30 minutes from popular residential areas in the city center. There are also bus stops nearby, all within a 2-minute walk to the meeting point. We will send you an instruction map on how to quickly and accurately find the meeting point in the group chat one day before departure.
Q: How can I contact the tour guide?
A: One day before departure, customer service will create an exclusive travel group. The tour guide will contact everyone in the group to explain the itinerary and important notices. We also provide 24-hour online Chinese customer support to assist you at any time, ensuring a worry-free trip.
Q: What type of vehicle is used? Is hotel pick-up and drop-off provided?
A: We arrange a minivan or minibus based on the number of participants on the day. The vehicles are equipped with air conditioning and comfortable seats. Some vehicles provide WiFi and USB charging (subject to the actual arrangement on the day). Due to heavy traffic in central London, this tour does not provide hotel pick-up and drop-off services. We appreciate your understanding.
Q: How do I find the vehicle on the day?
A: On the day of departure, the tour guide will provide the license plate number and a photo of the vehicle in the group chat, making it easy for everyone to identify and gather.
Q: Do I need to pay tips?
A: Tipping is not mandatory for this tour. If you are satisfied with the tour guide's service, you are welcome to provide a tip as a gesture of appreciation.
Q: Are meals included in the itinerary?
A: This tour does not include lunch. You may dine on your own in the town of Windsor.
Q: Is it possible to cancel or reschedule?
A: You may cancel or reschedule for free up to 2 days before departure. In the event of force majeure (such as heavy rain, strong winds, road closures, or temporary closure of attractions), we will proactively cancel the tour and provide a full refund to ensure your safety. No refunds will be issued if you miss the vehicle due to being late on the day of departure. Thank you for your understanding and cooperation.
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 12:00). Notifications will then be sent via email
The tour departs on time; please ensure you arrive at the meeting point early. If you miss the tour due to lateness or other personal factors (e.g., oversleeping, taking the wrong transport, subway/train delays), it will be considered a voluntary forfeiture, and the supplier will not provide any refunds or compensation. Thank you for your understanding.
Please ensure you book tickets according to the correct age range. If you are unable to enter the venue because you exceed the age limit for a child ticket, you will be responsible for the loss. Thank you for your understanding.