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Product #579110
1
Mystery-solving game x Biwako Valley

Mystery-solving game x Biwako Valley

Japan-Kansai , Shiga , Otsu
Free cancellation 2 day(s) prior to experience date
Please present your QR code on-site
  • Please review the usage instructions, modification policy, and cancellation policy before proceeding to the purchase screen.
  • Please note that our operating period and services may change depending on weather conditions and other factors. Before you depart, please check our website under "Current Operating Status" and "Today's Operating Status."
  • [Plan Details]
    Time: 9:00 AM - 5:00 PM (Application deadline: 3:00 PM, Final response accepted until 4:30 PM)
    Reception: Activity reception (1st floor of the ropeway summit station)
    *The mystery-solving game does not include a "facility usage ticket (round trip ropeway, unlimited lift rides, and Biwako Terrace admission)." Please purchase the "facility usage ticket (round trip ropeway, unlimited lift rides, and Biwako Terrace admission)" separately.
[5% App discount] Code: APP5OFF , HK: APP15HK
Instant confirmation

Product Info

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— A puzzle-solving game —

This is a story of unraveling memories, where you rely on the memories of a young man you met amidst a breathtaking view of Lake Biwa to solve the mysteries they left behind and find a time capsule.

Why not experience the world of mystery solving while enjoying the spectacular view from the mountaintop?

Each puzzle includes hints to make solving it enjoyable, so even beginners can easily give it a try.

How to purchase electronic tickets

Purchase Notice

*The mystery-solving game does not include a "facility usage ticket (round trip ropeway, unlimited lift rides, and Biwako Terrace admission)." Please purchase the "facility usage ticket (round trip ropeway, unlimited lift rides, and Biwako Terrace admission)" separately.


[Regarding the date change]

  • Changes can be made up until 6:00 PM the day before your scheduled use. For details on how to make changes, please contact KKday Customer Service.
  • You can make changes up to two times per purchase.
  • Changes can be made during the operating period of each season.

Reminders

  • This ticket is an advance ticket for which you specify the date of use. Please check the weather forecast for your planned visit date before purchasing.

  • If Biwako Valley decides to close before opening hours due to inclement weather or other circumstances on the day of your visit, all tickets for that day will be cancelled. No cancellation fees will be charged in this case. However, we cannot compensate for transportation costs to the venue.

  • During Golden Week, Obon, and weekends, we may implement entry restrictions to ensure a safer and more comfortable experience for our visitors.

  • Traffic congestion is expected on surrounding roads during Golden Week, Obon, and weekends. Please allow ample time for your journey, as we cannot offer refunds if you are unable to arrive by your scheduled time.

  • Due to the mountainous location, operations may be suspended due to sudden deterioration of weather conditions. In such cases, tickets already used will not be refunded.

  • Operating periods and services may change due to weather or other circumstances. Please check the "Operating Status" section on our official website before visiting.

How to Use

[How to use QR code electronic tickets (vouchers)]

Please present the QR code at the activity reception on the 1st floor of the Biwako Valley Ropeway Summit Station.


[Customer service contact information for customers who have made a reservation]

  • For telephone inquiries, please call during the following hours: Monday to Friday, 9:00 AM to 6:00 PM (Japan Standard Time). Customer service phone number (Japanese): 03-6161-6768
    *During weekends, holidays, or busy periods, please contact us via the KKday app or email as described below.

  • When using the phone function of the KKday app (supports 4 languages)
    • Operating hours: Monday to Sunday 08:00-22:00 (Japan Standard Time) • How to use:
    1. Download the KKday app and open "Reservation Management".
    2. Click "Contact Us"
    3. Clicking the "Phone" icon in the upper right corner enables free internet calls.

  • If you use the messaging function in the KKday app: • Available hours: Monday to Sunday 08:00-22:00 (Japan time) • How to use: After logging into your member page, you can send a message from the "Contact Us" section in the reservation management.

  • For email inquiries: Operating hours: Monday to Sunday, 08:00-22:00 (Japan Standard Time) Email address: service@kkday.com

How to Use Your Voucher

  • Please present your QR code on-site

Voucher Redemption Period

  • The voucher must be redeemed on the selected date and within operating hours; Invalid after expiration

Meeting Point

Location Name: Biwako Valley Ropeway Summit Station 1F

Address: 1547-1 Kido, Otsu City, Shiga Prefecture 520-0514

Experience Location

Location Name: Biwako Valley

Address: 1547-1 Kido, Otsu City, Shiga Prefecture 520-0514

Cancellation Policy

  • Cancellations 2 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
  • For cancellations made 1 to 1 days prior to selected date, a cancellation fee of 30% will apply
  • Cancellation is not allowed between 0–0 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.
NOTE
  • Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.

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