New Zealand

We had booked a 45-minute package tour at noon, including a ski plane and a helicopter, for a group of seven (two children, five adults, and two seniors). That morning, we received an email informing us that due to weather conditions, we couldn't land on the glacier and had to opt for a 25-minute tour landing on another mountain. Furthermore, the ski plane was unavailable due to weather, so we would have to take a helicopter for both the outbound and return journeys. At the airport check-in, a female staff member explained the situation in detail. We asked if we could reschedule and keep our original 45-minute tour, as 25 minutes was too short and it wasn't the mountain we wanted to land on. She said that the day was fully booked, and the same would apply the following day, so she could only offer the 25-minute tour and would refund the difference. We accepted this alternative. Surprisingly, about 30 minutes before departure, she told us that the pilot thought it was possible to attempt a landing on the glacier as planned. And it worked! The weather was perfect, and we were the only group on the glacier. The pilot was very helpful, taking many photos of us. The scenery was magnificent, and the two seniors were very happy, considering it a unique experience. Although it started with uncertainty, the final result far exceeded expectations. The glacier landing was unforgettable, the staff were professional, and the pilots added many highlights to the journey. Absolutely worth it.

This eSIM made my trip to Australia so worry-free! Initially, the installation and setup got stuck, and I couldn't get it to activate no matter what I tried. I contacted customer service immediately, and they responded incredibly quickly, patiently guiding me step-by-step until it was successfully activated in no time. Later, while driving along the Great Ocean Road, the signal was occasionally unstable. I consulted customer service again, and they showed me how to manually switch to a local telecom provider, making everything run smoothly afterward! Whether I was visiting the Sydney Opera House, strolling through Melbourne markets, surfing on the Gold Coast, or exploring the countryside, the 4G signal was incredibly stable. Google Navigation was almost never interrupted, and uploading photos, browsing social media, and sharing my hotspot were all seamless. The customer service was excellent and professional, resolving issues very efficiently. The price was also much more affordable than buying a physical SIM card at the airport, making it excellent value for money. I'll definitely buy it again next time I'm in Australia, and I highly recommend it to anyone planning a trip there!

The service was excellent and comfortable, the tour guide was attentive, and the atmosphere was pleasant. I look forward to a longer hike.