[Seoul/Incheon] ZIMCARRY Same-day Luggage Delivery Service (Incheon Airport • Hotel)

※ ZIMCARRY Luggage Delivery Service Guide

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⁕ Please be sure to check the following information before using the service!

  • Available Accommodations: Only available at hotels and accommodations that operate a front desk and luggage storage service.
     - It may be difficult to use the service if your accommodation is not registered on the official ZIMCARRY website.
     - Please check for registered accommodations [here].

  • Quantity Criteria: Based on the ‘number of items’, not the size of the luggage.
     - Example 1: 1 suitcase + 1 backpack = 2 items total
     - Example 2: 4 suitcases + 2 backpacks = 6 items total

  • Check Times: Please be sure to check the drop-off location, drop-off deadline, and pickup availability time for your selected delivery option.

  • Mandatory Information Registration: After your booking is confirmed, please be sure to register your ‘luggage photo’ and ‘hotel voucher’ via the link sent to you by the day before your scheduled service date.

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1. How to Use the Luggage Delivery Service

  • Option 1. Incheon Airport T1 → Seoul Hotel
     ① Select the service date and luggage drop-off time to make a booking.
     ② Once the booking is confirmed, drop off your luggage at the ZIMCARRY counter at Incheon Airport T1 on the day of service.
     ③ Enjoy your trip freely without heavy bags.
     ④ Pick up your delivered luggage at the hotel front desk.

  • Option 2. Seoul Hotel → Incheon Airport T1
     ① Select the service date and luggage pickup time to make a booking.
     ② Once the booking is confirmed, drop off your luggage at the hotel front desk by 11:00 AM on the day of service, regardless of your checkout time.
     ③ Enjoy your trip freely without heavy bags.
     ④ Pick up your luggage at the ZIMCARRY counter at Incheon Airport T1.

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2. Luggage Specifications and Handling Information

  • Acceptable Luggage
     - Specifications: Total dimensions (Length+Width+Height) of 180cm or less, weight of 30kg or less
     - Types: Suitcases and backpacks
     - Criteria: Based on the ‘number of items’, not the size of the luggage
     - Example 1: 1 suitcase + 1 backpack = 2 items total
     - Example 2: 4 suitcases + 2 backpacks = 6 items total

  • Prohibited Items (Must be carried personally)
     - Cash, precious metals, expensive electronics, hazardous and flammable materials, weapons/explosives, other valuables, and fragile items
     - Compensation is not available for the loss or damage of valuables, expensive items, or fragile goods, so please ensure you carry these with you.

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3. Frequently Asked Questions (FAQ)

  • Before Using the Service

     Q1. Can I use this at any hotel?
     A1. It is only available at hotels and accommodations that operate a front desk and luggage storage service. It may be difficult to use the service for unregistered hotels, so please check in advance [here].

     Q2. Why do I need to register my luggage photo and hotel booking voucher?
     A2. Registration is required so that our delivery staff can accurately identify your luggage and cross-reference it with your hotel booking information to ensure safe delivery to the designated hotel.

     Q3. Can I use the service if the ‘delivery service booker’ and ‘hotel booker’ names are different?
     A3. Yes, you can. However, please be sure to register your hotel booking voucher for accurate delivery. Please provide a reachable messenger ID as our customer service team may request additional verification if necessary.

     Q4. Can I receive separate instructions before using the service?
     A4. Once your booking is confirmed, an email containing service instructions and a link to register your luggage photo will be sent to you.

  • Hotel Usage

     Q5. Do I need to contact the hotel in advance?
     A5. There is no need to contact them separately. [When departing from the hotel] Please inform the front desk that you are ‘using ZIMCARRY’ or present the ‘Help Card’. [When arriving at the hotel] Simply pick up your delivered luggage at the front desk.

     Q6. What if my hotel checkout time is after 11:00 AM?
     A6. Regardless of your checkout time, you must drop off your luggage at the front desk by 11:00 AM for normal delivery.

  • Delivery and Pickup

     Q7. What time will the delivery be completed? Could there be delays?
     A7. Luggage will be delivered sequentially within the stated time. Delivery times may be slightly delayed depending on traffic and weather conditions.

     Q8. What happens if I am late for the drop-off or pickup time?
     A8. Please contact our customer service center immediately. Depending on operational circumstances, your use of the service may be restricted or additional fees may apply.

  • Booking Changes

     Q9. Can I change my booking information?
     A9. Please contact our customer service center before the usage date, and we will inform you if changes are possible based on operational conditions.

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4. Purchase and Usage Precautions

  1) Pre-purchase Precautions

     • Luggage fees are calculated based on quantity. If the actual luggage differs from the information provided, you may be required to pay the price difference on-site.
     • Your reservation is only confirmed once you receive a 'voucher' or 'booking details link' after payment.
     • Please double-check the service date, delivery route, same-day cut-off time, and operating hours before making payment.
     • Refunds are not available for same-day cancellations or no-shows.
     • Valuables, fragile items, jewelry, cash, and hazardous materials must be kept in your personal possession. We are not liable for any damage or loss of these items.

  2) Pre-reservation Precautions

     • Luggage can only be delivered if the sum of its length, width, and height is 180cm or less and its weight is 30kg or less.
     • Please verify if your hotel is eligible for this service before booking.
     • For hotel departure delivery services, luggage must be left at the front desk by 11:00 AM, regardless of your check-out time. (Service cannot be provided if luggage is not present)
     • Please ensure all information (guest name, hotel name, etc.) is entered accurately, as incorrect details may restrict service usage.

  3) Post-reservation Precautions

     • Please double-check that the information entered during booking (guest name, hotel name, delivery route, etc.) is correct.
     • You must register your 'luggage photo' and 'hotel booking voucher' via the 'booking details link' in the voucher/email sent upon confirmation by the day before your scheduled service.
     • Please adhere to the designated luggage drop-off and pick-up operating hours. If you visit the location after the specified time or if the luggage is not at the hotel front desk, same-day delivery may not be possible.
     • Please present your mobile booking details or a printed voucher when visiting a ZIMCARRY location to drop off or pick up your luggage.
     • Please contact our customer service center immediately if you need to change your reservation details or if any issues arise on-site.

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5. Luggage Damage and Disclaimer

  ⁕ ZIMCARRY strives to deliver your luggage safely. However, please note that the company is not liable for the following items that may occur during the delivery process, so please check before use.

  1) Minor exterior damage occurring during normal delivery

     • Minor wear, damage, or loss of wheels, handles, or accessories (name tags, etc.)
     • Minor scratches, dents, pressure marks, stains, or dirt on the surface of the luggage
     • Damage caused by defects or aging of the luggage itself

  2) Restricted items and oversized luggage

     • Luggage exceeding the specified dimensions (sum of 180cm or less) and weight (30kg or less)
     • Loss or damage of valuables, cash, jewelry, expensive electronics, fragile items, or perishable goods that were not kept in your personal possession

  3) Other Force Majeure

     • Delivery delays or damage caused by unavoidable external factors beyond our control, such as natural disasters, severe weather, or extreme traffic congestion