[Seoul/Incheon] ZIMCARRY Same-day Luggage Delivery Service (Incheon Airport • Hotel)

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

※ Guide to ZIMCARRY Luggage Delivery Service

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* Please be sure to check the following information before using the service!

• Available Accommodations: Available only at hotels and accommodations that operate a front desk and luggage storage services.
- Accommodations not listed on the official ZIMCARRY website may be difficult to use.
- Please check the registered accommodations [here] .

• Quantity Standard: Based on the 'number' of items, not the size of the luggage.
- Example 1: 1 suitcase + 1 backpack = Total 2 reservations
- Example 2: 4 suitcases + 2 backpacks = Total 6 reserved

• Check Time: Please be sure to check the drop-off location, drop-off cut-off time, and pickup time for your selected shipping option.

• Required Information Registration: Please be sure to register your 'baggage photos' and 'hotel voucher' via the link sent after your reservation is confirmed by the day before your stay.

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1. How to use the baggage delivery service

• Option 1. Incheon Airport T1 → Seoul Hotel
① Select the service date and baggage drop-off time to make a reservation.
② Once your reservation is confirmed, on the day of service, drop off your luggage at the ZIMCARRY store in Incheon Airport T1.
③ Enjoy traveling freely without heavy luggage.
④ Collect the delivered luggage at the hotel front desk.

• Option 2. Seoul Hotel → Incheon Airport T1
① Select the service date and baggage claim time to make a reservation.
② After your reservation is confirmed, please leave your luggage at the hotel front desk by 11:00 AM on the day of use, regardless of the check-out time.
③ Enjoy traveling freely without heavy luggage.
④ Collect your luggage at the ZIMCARRY store in Incheon Airport T1.

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2. Baggage Size and Handling Guidelines

• Available baggage
- Dimensions: Sum of Width (L) + Length (W) + Height (H) is 180cm or less, weight is 30kg or less
- Types: Suitcases and backpacks
- Criteria: Based on the 'number' of bags, not the size.
- Example 1: 1 suitcase + 1 backpack = Total 2 reservations
- Example 2: 4 suitcases + 2 backpacks = Total 6 reserved

• Items that cannot be shipped (must be carried in person)
- Cash, precious metals, high-value electronic devices, hazardous materials and flammable substances, weapons/explosives, other valuables and fragile items
- Compensation is not available for the loss or damage of valuables, high-value items, or items at risk of breakage, so please make sure to keep them with you.

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3. Frequently Asked Questions (FAQ)

• Before using the service

Q1. Is it available at all hotels?
A1. This service is only available at hotels and accommodations that operate a front desk and luggage storage services. It may be difficult to use at unregistered hotels, so please check in advance [here] .

Q2. Why do I need to register luggage photos and hotel reservation vouchers?
A2. Registration is required so that delivery staff can accurately identify your valuable luggage, cross-reference it with your hotel reservation information, and safely deliver it to the designated hotel.

Q3. Can I use the service even if the names of the 'delivery service reservation holder' and the 'hotel reservation holder' are different?
A3. Yes, it is possible. However, please be sure to register your hotel reservation voucher for accurate delivery. Please leave a contact ID, as the customer service center may request additional verification if necessary.

Q4. Can I receive separate notifications before using the service?
A4. Once your reservation is confirmed, an email containing usage instructions and a link to register your luggage photos will be sent.

• Hotel Use

Q5. Do I need to contact the hotel in advance?
A5. There is no need to contact us separately. [When departing the hotel] Please inform the front desk that you are using ZIMCARRY or present your 'Help Card'. [When arriving at the hotel] Please pick up your delivered luggage at the front desk.

Q6. My hotel checkout time is after 11:00 AM. What should I do?
A6. Regardless of check-out time, you must leave your luggage at the front desk by 11:00 AM for normal delivery.

• Delivery and Receipt

Q7. Around what time is delivery completed? Is there a possibility of delay?
A7. Baggage will be delivered sequentially within the announced timeframe. Delivery times may be slightly delayed depending on traffic and weather conditions.

Q8. What happens if I am late dropping off or picking up my items?
A8. Please contact the Customer Center immediately. Usage may be restricted or additional costs may apply depending on operational conditions.

• Change Reservation

Q9. Can I change my reservation information?
A9. Please contact the Customer Center before your scheduled date of use, and we will inform you whether changes are possible depending on operational conditions.

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4. Precautions for Purchase and Use

1) Precautions Before Purchase

• Baggage fees are calculated based on quantity, and if the actual items differ from the information entered, payment of the difference may be required on-site.
• Your reservation will be finally confirmed once the 'voucher' or 'reservation history link' is sent after payment is completed.
• Please double-check the service usage date, delivery route, same-day drop-off cut-off time, and operating hours before making a payment.
• Refunds are not available for same-day cancellations or no-shows.
• You must personally carry valuables, items at risk of damage, precious metals, cash, dangerous goods, etc., and compensation is not available in case of damage or loss.

2) Precautions Before Reservation

• Baggage can only be shipped if the sum of the width, height, and depth is 180cm or less and the weight is 30kg or less.
• Please check in advance if the hotel is available for service before making a reservation.
• For the hotel delivery service, you must leave your luggage at the front desk by 11:00 AM, regardless of check-out time. (Service cannot be provided if luggage is not present.)
• Please enter the information accurately, as use of the service may be restricted if the information you provide (reservation name, accommodation name, etc.) is inaccurate.

3) Precautions after booking

• Please double-check that the information entered during the reservation (reservation name, hotel name, delivery route, etc.) is accurate.
• Please be sure to upload your 'baggage photos' and 'hotel reservation voucher' via the 'Reservation Details Link' in the voucher/email sent upon reservation confirmation by the day before your stay.
• Please adhere to the designated baggage collection and claim hours. Same-day delivery may not be available if you visit the store after the designated time or if your baggage is not present at the hotel front desk.
• Please present your mobile reservation details or printed voucher when visiting a ZIMCARRY store to drop off or pick up your luggage.
• Please contact the Customer Center immediately if you need to change your reservation information or if any issues arise on-site.

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5. Baggage Damage and Other Disclaimers

* ZIMCARRY is committed to delivering your luggage safely. However, please note that the company does not assume liability for compensation regarding the following issues that may arise during the delivery process, so please be sure to check before use.

1) Minor cosmetic damage occurring during the normal shipping process

• Minor wear and tear, damage, or loss of wheels, handles, and accessories (name tags, etc.)
• Fine scratches, dents, pressure marks, stains, and dirt on the surface of luggage
• Damage caused by defects or aging of the baggage itself

2) Restricted items and oversized baggage

• Baggage exceeding dimensions (sum of 180cm or less) and weight (30kg or less)
• Loss and damage of valuables, cash, jewelry, high-value electronic devices, items at risk of damage, and perishable goods not in your possession

3) Other force majeure

• Delivery delays and damages caused by unavoidable external factors beyond our control, such as natural disasters, bad weather, or severe traffic congestion