【Hong Kong - Futian/Shenzhen North】Hong Kong High Speed Rail Ticket

- Package Details -

 1. Hong Kong West Kowloon - Futian (One-way Ticket)

 2. Futian - Hong Kong West Kowloon (One-way Ticket)

•  Travel Time: As fast as 14 minutes

3. Hong Kong West Kowloon - Shenzhen North (One-way Ticket)

4. Shenzhen North - Hong Kong West Kowloon (One-way Ticket)

• Travel Time: As fast as 14 minutes

- Highlights -

The High Speed Rail (Hong Kong Section) is 26km long, starting from West Kowloon and connecting to the national high-speed rail network. The high-speed rail connects Hong Kong to 73 mainland stations. For travel to Shenzhen, Dongguan, and Guangzhou, you can choose short-haul trains; by taking long-haul trains, you can reach further destinations such as Chaoshan, Xiamen, Shanghai, and Beijing. If you transfer to other high-speed trains along the way, you can reach even more destinations across the national high-speed rail network. Whether for business or visiting family and friends, the high-speed rail offers a comfortable and reliable journey, allowing you to discover more and further places with a brand-new travel mode!

MTR 'Vibrant Express' and mainland trains provide 'Guangzhou-Shenzhen-Hong Kong' high-speed rail services, while long-haul train services are entirely provided by mainland railway operators. The MTR 'Vibrant Express' train is designed for comfort, featuring Business, Special, First, and Second Class carriages. The train also provides thoughtful amenities, such as adjustable seats and free charging, making your journey more comfortable.

- Instructions -

Passengers do not need to collect physical tickets; simply proceed to the gate and present the registered valid identification document. Children must be accompanied by an adult passenger to go through the real-name identity verification process at the assisted channel.

- Boarding Process -

Departing from Hong Kong (from Hong Kong West Kowloon Station):

1. Please proceed directly to the Ticketing Concourse on Level B1 and use your valid identification document for real-name verification and ticket checking at the self-service gates or staff-assisted counters.
2. Before boarding, please follow the instructions for luggage and security checks, then proceed to the Departure Concourse on Level B3 to complete immigration procedures.
3. After arriving at Level B3, please proceed to the ticket gate for your train and use your valid identification document to enter for boarding. The ticket gates will open 15 minutes before departure and close 5 minutes before departure.
4. Upon arriving at the mainland China station, please use your valid identification document to exit the gate.

Arriving in Hong Kong (from a mainland China station):

1. Please use your valid identification document to complete real-name verification and ticket checking via the self-service gates or staff-assisted channels.
2. When heading to the ticket gate for your train, please use your valid identification document to enter for boarding.
3. Upon arriving at West Kowloon Station, please disembark at the platform on Level B4 and follow the signs to the Arrival Concourse on Level B2. At the Arrival Concourse, please complete immigration procedures and use your valid identification document to exit the gate.

- Important Information -

• When booking, you must provide the passenger's name in Chinese and English as shown on their travel document, nationality, and the ID or passport number for ticket purchase.
• Children under 6 years old can travel for free. Passengers aged 6 or above but under 14 are eligible for child tickets; the child's age is calculated based on the date of travel. Child tickets must be purchased together with the accompanying adult's ticket. Passengers should occupy the seat assigned to them.
• Each passenger aged 18 or above may bring one child under 6 years old who does not occupy a separate seat for free; the child's valid identification document must be provided at the time of purchase. Additional accompanying children must purchase child tickets. Children traveling for free who occupy a separate seat must also purchase a child ticket.
• Tickets are only valid for the specified date, train number, and carriage class. If a passenger disembarks at an intermediate station or does not complete the full journey, they cannot use the same ticket to continue the remaining journey. Passengers must carry valid travel documents to complete immigration procedures. The Level B3 ticket gate will close 5 minutes before departure.
• Passengers must present the original identification document that complies with the 'Regulations on the Organization of Cross-Boundary Passenger Transport by Guangzhou-Shenzhen-Hong Kong High Speed Rail' to enter the station and board the train (including: Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit) / Resident Identity Card of the People's Republic of China / Residence Permit for Hong Kong and Macao Residents of the People's Republic of China / Residence Permit for Taiwan Residents of the People's Republic of China / Permanent Residence Permit for Foreigners of the People's Republic of China / Exit-Entry Permit for Traveling to and from Hong Kong and Macao of the People's Republic of China / Mainland Travel Permit for Taiwan Residents (Taiwan Compatriot Permit) / Valid passport acceptable under the regulations of the People's Republic of China).
• Passengers traveling without a valid ticket will be handled according to relevant regulations. Adults holding child tickets will be treated as traveling without a ticket. Except for cases where services are affected or with the consent of train crew to pay the fare difference, passengers may not disembark beyond the destination station specified on the ticket.
• Passengers who are deemed unfit for travel according to relevant laws, considered by the railway transport enterprise to threaten public health and safety, violate relevant laws, disrupt public order at stations or on trains, harass others, or travel in violation of rules and refuse to pay the fare difference, may be refused boarding.
• The high-speed rail system requires every passenger to complete real-name verification before a ticket can be issued. Please ensure you carry the original or a copy of the ID document used for booking (Mainland residents: ID card / Hong Kong and Macao residents: Home Return Permit / Taiwan residents: Taiwan Compatriot Permit / Other nationality passengers: Passport) to perform system real-name verification at the station. Only after verification can the ticket be successfully issued through KKday. If ticket issuance fails due to lack of real-name verification, customer service will notify the passenger separately.
  

- FAQ -

Q1: Can high-speed rail tickets booked through the KKday platform be refunded or changed?

A1: If passengers need to apply for a refund or change, please visit a mainland China station or Hong Kong West Kowloon Station to inquire.

Q2: Can the passenger's name be changed after purchasing the ticket?

A2: Names and identification document numbers cannot be changed after purchase.

Q3: Can I choose my seat when purchasing a ticket?

A3: Seats are automatically assigned by the ticketing system, so you cannot choose your own seat.

Q4: Can I check my luggage with this ticket?

A4: The high-speed rail does not provide luggage or parcel checking services.

Q5: Are there any restrictions on luggage for passengers?

A5: The maximum weight of items each passenger can carry (excluding wheelchairs for disabled persons) is: 20kg for adults; 10kg for children (including children traveling for free); 35kg for diplomatic personnel. The sum of the length, width, and height of each piece of luggage must not exceed 130cm. Please note that passengers are not allowed to bring flammable liquids into the carriage, including hand sanitizers or sprays containing ethanol (alcohol). If necessary, you may use alcohol-based disinfectant wipes instead.

Q6: How can I obtain a reimbursement voucher (receipt)?

A6: Passengers can collect the reimbursement voucher at the ticket counters and ticket machines at Hong Kong West Kowloon Station before boarding or within 180 days from the date of travel. 

Q7: Can I disembark at an intermediate station? 

A7: Yes. Passengers may disembark early at an intermediate station on their train route, but they will not be able to use the same ticket to continue the remaining journey, and the fare difference will not be refunded. 

Q8: Where can I find the train schedule? 

A8: Passengers can check the official website of MTR Corporation Limited. Train schedules are subject to change without prior notice; please refer to the latest official announcements.https://www.highspeed.mtr.com.hk/tc/ticket/timetable.html

- Other Popular High-Speed Rail Routes -

• 【Hong Kong - Guangzhou South / Guangzhou East】
• 【Hong Kong - Changsha South】
• 【Hong Kong - Xiamen / Xiamen North】
• 【Hong Kong - Chaoshan】
  
• 【Hong Kong - Huiyang / Huizhou North】
• 【Hong Kong - Humen】
  
• 【Hong Kong - Guilin West】