シティキャブ様 For inventory management
- Free WiFi is available throughout the vehicle
- From hotels or designated locations in Tokyo's 23 wards to Narita Airport/designated locations around Narita/Haneda International Airport/Tokyo Disney Resort
- Provide MPV & VAN 2 models to choose from, choose the model according to the number of passengers
- Provide services in 3 languages: Japanese/ Chinese/ English
- Japan's legal green license car, professional driver 24 hours pick-up, safe arrival at the destination
- No late night surcharges, child seats are completely free
- Pet-friendly service available (needs to be kept in cages)
Product Info
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
☆Service Introduction☆
Service hours: 24 hours, no late night surcharge Service range: Pickup/drop-off locations must be within Tokyo's 23 wards Reference travel time: Tokyo's 23 wards to and from Narita Airport is about 1 to 1.5 hours, and Haneda Airport is within 1 hour Supported languages: Japanese, English, Chinese
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☆Car model information☆
Vehicle type: 7-seater Toyota Alphard
Maximum multiplier: 6 people Recommended combinations: 5 people + 4 24-inch luggage, 4 people + 6 24-inch luggage, 3 people + 7 24-inch luggage
Vehicle type: 10-seater Toyota Hiace
Maximum multiplier: 9 people Recommended combinations: 8 people + 4 24-inch luggage, 7 people + 6 24-inch luggage, 6 people + 7 24-inch luggage
※ For every 1 less person, one more piece of luggage can be placed on the seat ※ If you need to bring a wheelchair, the driver will assist you in getting on and off the bus ※ Pet-friendly service is available, please note when placing an order
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☆ Details☆
【Airport Pick-up Service】
・Please specify your desired pick-up time when placing an order. If you do not specify your desired pick-up time, the default pick-up time will be 75 minutes after the flight arrives. ・The driver will wait for free for 75 minutes from the specified pick-up time/after the flight arrives (depending on whether you have specified your desired pick-up time). If you want the driver to wait longer, an extension fee of 1,000 yen per 10 minutes will be charged. ・In case of emergencies, please be sure to contact customer service in advance. If you do not receive a notification and cannot contact you, it will be deemed as a cancellation and no refund will be given. Please be aware
【Airport drop-off service/Tokyo Disney Resort pick-up service】
・Please specify your desired pick-up time when placing an order. ・The driver will wait for 30 minutes free of charge from the specified pick-up time. If you want the driver to wait longer, an extension fee of 1,000 yen will be charged for every 10 minutes. ・Please meet the driver at the designated location 5 - 10 minutes before the agreed time. Normally, international flights require you to arrive at the airport at least 2-3 hours in advance. Please allow sufficient time for preparation. The driver will wait for up to 30 minutes from the meeting time specified by the passenger. If there is an emergency, please be sure to contact customer service in advance. If you do not receive a notification and cannot be contacted, it will be deemed as a cancellation of the trip and no refund will be given. Please be advised
Pick-up and drop-off vehicles (image for reference only)
Important Info
Surcharge(s)
Cleaning fees / Compensation for damage to in-vehicle equipment
If a passenger damages any equipment inside the vehicle, the driver has the right to claim compensation according to the vehicle manufacturer's standards.
Additionally, if the interior of the vehicle is soiled due to vomiting or food, a cleaning fee of 10,000 yen will be charged on the spot.
Child car seat/booster seat
Child seats/booster seats are provided free of charge, up to a maximum of 2. Please be sure to indicate this when placing your order.
If a third or more child seats are needed, an additional charge of 2000 yen per seat will be applied, payable in cash to the driver on the same day.
Reminders
When placing an order, please specify the passenger's name, number of passengers, contact information, flight information, and designated pick-up and drop-off locations.
If you require child safety seats, please inform us in advance of the number of child safety seats needed and the child's age.
If you need to change your pick-up and drop-off locations (excluding flight delays/cancellations), please inform us no later than 10 PM the day before your scheduled pick-up date.
Our company primarily employs Japanese drivers. If you require a Chinese-speaking driver, please make a note in advance. If no note is made, we may randomly assign a professional Japanese driver to serve you (if you have any questions, our Chinese-speaking customer service will be online to answer them promptly).
To maintain a comfortable overall environment, please refrain from eating or drinking inside the cabin. A cleaning fee will be charged if the cabin becomes soiled.
In case of force majeure such as significant flight delays or cancellations, please notify customer service as soon as possible. After providing relevant proof, you can reschedule or cancel your flight free of charge. However, customer service hours are from 8:00 AM to 11:00 PM Japan time. If you contact customer service after their closing time and still do not receive a reply after your flight arrives, you can assume that there will be no transportation available and you will need to call a taxi yourself.
How to Redeem Your Voucher
How to Use Your Voucher
- Please present the e-voucher on-site
Validity Period
- The voucher must be used on the selected date and within operating hours; Invalid after expiration
Pickup Point
Location Name: NRT
Location Name: HND
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