Important Information:
• Pick-up and drop-off services are provided at Nha Rong Port.
• The vehicle is reserved exclusively for your group; an appropriate vehicle type will be arranged to ensure your comfort throughout the journey.
• Travel times may vary depending on traffic conditions and weather.
• Locations outside the standard service area may be subject to an additional surcharge.
• Child seats are available upon request (subject to availability).
• Children under 3 years old are admitted free of charge.
Luggage Policy
• Passengers are advised to bring small carry-on bags rather than large backpacks or bulky suitcases. We recommend bringing a camera, sunscreen, a hat, and cash for personal expenses or souvenirs.
Before Departure
• Please provide the name or code of your cruise ship and the scheduled arrival time to facilitate service arrangements. Additionally, please provide a contact phone number (if possible, one linked to a WhatsApp account).
• The service provider will reconfirm the details with you prior to the trip.
• Please arrive at the pick-up point at least 10 minutes before the scheduled departure time.
• Traffic conditions during weekends, public holidays, and peak periods may affect travel times.
Please make sure to enter accurate pick-up location, time, and contact details when booking.
We will contact you before the trip via WhatsApp or other messaging apps to confirm your pick-up details.
The driver will wait up to 60 minutes at hotels or apartments. After this waiting period, if we cannot reach you or you are not present, the driver will leave and the service will be considered completed.
Please keep your phone on and check messages regularly to ensure a smooth pick-up.