Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: You will confirm your pickup time and location directly with the local operator.
Extra fees to be paid on site:Surcharge: Over time (per hour): 11/11/14 USD for Car/Van/Bus (paid to transfer operator)
Late/Early surcharge from 10.00 pm to 5.00 am: 9/11/11 USD for Car/Van/Bus(paid to transfer operator)
Know in advance:Each passenger is allowed to have one 24 inch (22 inch x 11 inch x 9 inch) sized luggage with a maximum weight of 20kg and 1 small personal bag that is free of charge
Extra luggage can be denied or charged at an extra cost if there is no space in the vehicle to accommodate it
The driver will be Vietnamese speaking (other languages available upon request with surcharge)
The customer service team (English speaking) is available on WhatsApp 24/7. Contact info found on the voucher
The transfer service operator will contact you by email/Whatsapp within 24 hours after your booking is made to confirm your travel details
You'll be requested to provide: pick up date and time, number of pax, pick up and drop off point, flight number, full name (all passengers), year of birth (all passengers)
Waiting time: for International flights - 90 minutes. For Domestic flights - 60 minutes. For train station/bus station/hotel: 30 minutes