If the itinerary/experience time is extended or part of the content is cancelled due to force majeure factors such as traffic conditions or weather, please contact customer service. We will provide partial refunds and other corresponding treatments.
People with the following physical conditions or those who are not suitable for excessive stimulation cannot participate in this tour/experience. High blood pressure, heart disease, fear of heights, asthma, epilepsy, pregnant women. In addition, if you have undergone surgery, chronic diseases, medical history, or are currently seeing a doctor or taking medication, please be sure to consult us before making an appointment.
Please arrive at the meeting point on time. Please note that if a passenger is late, the tour will still depart/start as scheduled and a cancellation fee will be charged.
If the passenger cancels the activity due to personal reasons (itinerary changes, physical discomfort, etc.), the corresponding cancellation fee will be charged according to the cancellation policy. However, if the trip is cancelled due to a typhoon or other force majeure factors (such as flight cancellations, ship cancellations, etc.), no cancellation fee will be charged.
If you have a flight plan within 18 hours, you will not be able to participate in the experience diving and fun diving, and will be charged 100% of the activity fee. (Snorkeling is not affected)
If the local operator determines that the activity should be cancelled, the staff will contact the traveler to confirm whether they wish to change the date or cancel the trip free of charge.
Those who drink alcohol or have a severe hangover on the day will not be allowed to participate in the event, and will be charged 100% of the event fee.
Yes, snorkeling with whale sharks is absolutely possible in Okinawa. This experience allows participants to float on the water's surface with a mask and snorkel, observing whale sharks within large, specially designed nets. The activity is conducted in small groups with a dedicated instructor who carries a buoyancy board, making it easy and safe for beginners or those who are not strong swimmers to explore the underwater world and get close to these magnificent creatures.
The whale shark encounter in Okinawa is available year-round, in both winter and summer. Since the whale sharks are observed within large, designated nets, the opportunity for a close encounter remains consistent regardless of the season. This ensures a reliable and predictable experience whenever you choose to visit, offering a unique chance to see these ocean giants at any time of the year.
The whale shark experience in Okinawa offers a distinctive advantage: observing whale sharks kept within large, specially designed nets. This method ensures a 100% encounter rate, providing a reliable and guaranteed opportunity to see these marine giants up close. This predictability sets it apart from many open-ocean encounters in other global locations, which often depend on natural migration patterns and luck. The presence of professional instructors further enhances safety and guidance.
During an Okinawa whale shark encounter, participants can expect a close observation experience. You will be able to get very near to the whale sharks as they swim gracefully within their netted environment. The focus is on respectful viewing and appreciating these ocean giants up close, guided by professional instructors. This ensures a safe, educational, and memorable interaction for everyone, allowing you to witness their majestic presence.
The main difference between whale shark snorkeling and diving experiences in Okinawa lies in the underwater depth and gear. Snorkeling involves floating on the water's surface, using a mask and snorkel, often holding onto a buoyancy board guided by an instructor. Diving allows you to go deeper underwater with scuba gear. While both activities offer close encounters with whale sharks in their netted habitat, diving provides a more immersive, eye-level perspective with individual guidance from a dedicated coach.
Yes, complimentary photos and videos are a highlight of the Okinawa whale shark experience. Dedicated coaches are equipped with GoPro cameras to capture your moments with the whale sharks throughout the activity. There are no limits on the number or size of the images and videos taken, and no additional charges. These precious memories can be conveniently transferred directly to your iPhone or provided via LINE or email, allowing you to easily share your adventure.
No, prior diving experience or strong swimming skills are not required for participating in the Okinawa whale shark activities. The programs are specifically designed to be accessible for beginners and those who are not confident swimmers. For diving, a dedicated coach provides individual guidance, ensuring a comfortable and safe experience. For snorkeling, a dedicated instructor uses a buoyancy board to assist participants, making it enjoyable and stress-free for everyone.
Yes, a whale shark encounter is guaranteed during the activities in Okinawa. The whale sharks are observed within large, specially constructed nets, which ensures a 100% encounter rate for all participants. This unique setup provides certainty that you will get to see and experience these magnificent creatures up close, removing the unpredictability often associated with wildlife encounters in the open ocean and ensuring a fulfilling experience.