【KKday Customer Service Contact Information】
Customer service phone number (Japanese): 03-6161-6768 (Monday to Friday 09:00 to 18:00 *Japan time)
Email: service@kkday.com (Monday to Sunday 08:00 to 22:00 *Japan time)
*On weekends, holidays, and during busy times, please contact us by email or via the phone or message functions on the KKday app.
Download the KKday app here >>> https://kkdayapp.onelink.me/wjsH/w602ly1b
| Ticket type | E-ticket (direct entry) |
| Exhibit type | Historical exhibits, Traditional culture exhibits |
| Tour types | None |
Special exhibitions and permanent exhibitions cannot be used on different days.
Discounts are available for Matsumoto City residents aged 70 and over. Please bring proof of address and date of birth and purchase tickets directly at the ticket booth on the first floor. (No online ticket application required)
If you are using a university student ticket, please present your student ID when entering the facility.
Admission is free for high school students and under 18 years old. Please show proof of your date of birth. (No online ticket application required)
Free admission for those with a disability certificate and one caregiver (no online ticket application required).
Once purchased, online tickets cannot be refunded, exchanged or reissued.
9:00-17:00 (entry until 16:30)
Closed: Every Tuesday (or the following weekday if Tuesday is a public holiday), December 29th to January 3rd
The facility may be closed temporarily due to circumstances that make it difficult to ensure the safety of our guests, such as earthquakes or typhoons, or due to social conditions.
Please check the museum's website for the latest information.