Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Pickup available from selected hotels/meeting points in Kraków. You will get picked up from the meeting point chosen while booking.
Accessibility:Not wheelchair accessible
Not allowed:Children under the age of 14 are not allowed to participate in this tour
Bags and backpacks larger than 30x20x10 cm are not allowed on the museum grounds. You may store luggage in the vehicles free of charge
Know in advance:All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided at the booking to avoid issues at the entrance
The museum can change your visit time, so your pickup time may change accordingly. You will receive final confirmation via email 1–2 days before the tour. Due to the extremely high visitors’ volume and internal policies, Auschwitz-Birkenau reserves the right to cancel tours or guides at any time, even a few days or hours before the visit. If this happens, you will be informed and if possible, offered an alternative date or program
All visitors are required to pass through security checks before entering the museum grounds
Pickup available from selected hotels/meeting points in Kraków. The pickup location will be confirmed by the local tour operator
All admission tickets to the Auschwitz-Birkenau Museum are personal. At booking, the name and surname of each participant (as spelled on the ID document) is required
All customers must bring an identity document with them on the day of the visit which matches the name on the ticket. In the absence of such a document, the staff has the right to refuse entry to the museum
A moderate amount of walking is involved, please wear comfortable shoes
Yes, a complete visit to the Auschwitz Memorial and Museum typically includes both main sites: Auschwitz I (the former concentration camp, often referred to as the main camp) and Auschwitz II-Birkenau (the former extermination camp, much larger in scale). These two sites are historically distinct but interconnected, and visiting both provides a comprehensive understanding of the events that occurred there. Transportation between the two camps is usually provided as part of organized tours.
Entry to the Auschwitz-Birkenau Memorial and Museum generally requires a reservation. Visitors can secure their entry by booking an organized guided tour, for instance, through KKday, which provides convenient transportation from Krakow and expert commentary, simplifying your visit logistics. For individual visits without a guide, it is still mandatory to reserve an entry pass online in advance, especially during peak seasons, as visitor numbers are managed to preserve the site's solemnity and facilitate a respectful experience.
A comprehensive visit to both Auschwitz I and Birkenau typically requires a minimum of 3.5 to 4 hours. This duration allows for sufficient time to explore the exhibits, original camp structures, and memorials at Auschwitz I, followed by a visit to the expansive Birkenau site. Guided tours are usually structured to cover both areas efficiently, including travel time between the camps, ensuring visitors gain a thorough understanding of each site.
Spring (April to May) and autumn (September to October) are generally recommended for visiting Auschwitz-Birkenau. During these seasons, the weather is often milder and more comfortable for walking outdoors, and the crowds tend to be slightly smaller than during the peak summer months. However, the Memorial is open year-round, and each season offers a unique atmosphere for reflection. It is advisable to book tours or entry passes in advance, regardless of the season.
Transportation between Auschwitz I and Auschwitz II-Birkenau is typically facilitated by a shuttle bus service provided by the Memorial and Museum. These buses operate regularly throughout the day, ensuring convenient transfers for all visitors. The distance between the two main sites is approximately 3.5 kilometers (about 2 miles), making walking between them less practical for most visitors due to the time involved and the nature of the visit.
To reach Auschwitz-Birkenau from Krakow using public transportation, you can take a regional bus or a train. Buses depart frequently from Krakow's Main Bus Station (MDA) and take approximately 1.5 to 2 hours to reach Oświęcim, where the Memorial is located. The train journey also takes around 1.5 to 2 hours to Oświęcim station, followed by a short bus ride or walk to the Memorial entrance. Many visitors opt for organized tours from Krakow for direct transport and guided commentary.
Yes, it is possible to visit the Auschwitz-Birkenau Memorial and Museum independently without a guided tour, though a reservation for an entry pass is still mandatory. Independent visitors can explore the sites at their own pace. However, given the profound historical significance and the scale of the sites, many visitors find a guided tour beneficial for deeper understanding, contextualization, and efficient navigation between Auschwitz I and Birkenau with expert commentary.
Visitors to Auschwitz-Birkenau should observe specific guidelines to maintain the solemnity and respect of the Memorial. This includes dressing appropriately, refraining from loud conversations, and not consuming food or drink within the exhibition areas. Photography is generally permitted in most outdoor areas for personal use, but flash photography and photography inside certain buildings are often restricted. Large bags are not allowed inside and must be left at designated storage areas.