✅ Officially certified professional Chinese-speaking guide, delving into the history and anecdotes of the opera house, detailing the prototype of "The Phantom of the Opera" and the stories behind the century-old building.
✅ Exclusive fast lanes eliminate long queues, saving you time and allowing you to efficiently access the core viewing and photo spots throughout the museum.
✅ 24/7 online Chinese customer service to assist you throughout your trip, answer any travel questions anytime, and communicate about your itinerary without language barriers.
I. Basic Information
Q: What is the meeting time and place for the lecture?
A: The meeting time is usually 2:00 PM; if the ticket reservation time changes, all booked passengers will be notified by email 3 days in advance. The final time is subject to the notification from on-site staff and customer service.
Meeting point: Entrance to the Garnier statue at the Paris Opera House
Q: How long does the entire explanation take?
A: The guided tour is a fixed 1.5 hours long, led by a professional guide. The duration is fixed and does not change with the package.
Q: How do I book a guided tour?
A: We require a minimum order of one person. After you place your order, our customer service will contact you. Before your trip, our customer service will create a group chat for you to facilitate communication with the tour guide. If you accidentally get lost during the tour or encounter any unexpected problems, you can contact us immediately in the group chat to ensure a smooth trip.
II. Guided Tour Service
Q: Is there a Chinese-language guided tour service?
A: We offer high-quality Chinese-language guided tours by local professional Chinese-speaking guides. Our in-depth tours delve into the architectural history, artistic culture, behind-the-scenes stories, and classic anecdotes of the Paris Opera, immersing you in the unique charm of French classical art and the opera house.
Q: Do the tour guides speak other languages besides Chinese?
A: Our product services only offer explanations in Chinese; explanations in other languages are not available.
III. Fees and Admission Tickets
Q: Does the guided tour fee include the venue admission ticket?
A: The fee for this guided tour includes admission to the Paris Opera House; no additional tickets are required.
IV. Special Circumstances
Q: Will the tour be cancelled in case of bad weather?
A: Guided tours at the Paris Opera are primarily conducted indoors and are minimally affected by weather. In the event of extreme weather, temporary venue closures, policy changes, or other unforeseen circumstances, we will notify you in advance via the contact information you provided and can offer a refund or rescheduling.
Q: Can I cancel my appointment if something comes up?
A: Yes. Generally, you can get a full refund if you cancel more than two days before your trip; if you cancel within two days of your trip, you cannot get a refund.
V. Photography-related matters
Q: Is it okay to take photos during the explanation?
A: Photography is permitted in most public areas of the Paris Opera, so feel free to capture artistic moments. Please be sure to follow the venue's regulations. When taking photos, refer to the on-site signs. If you encounter areas or exhibitions where photography is explicitly prohibited, please cooperate and refrain from taking photos or videos.
VI. Explanation of Equipment Related Matters
Q: Will any equipment be provided to assist you during the explanation?
A: A Bluetooth headset will be provided for you throughout the tour so you can clearly hear the guide's explanations. Please note that the Bluetooth headset must be returned after the tour, as it is the guide's personal property. Any damage or loss will incur a corresponding charge.
Q: What if I get lost during the explanation?
A: If you accidentally get lost during the tour, please remain calm. Since the guide cannot be available to search for you during the tour, please keep your Bluetooth headset working properly throughout. If you cannot hear the narration, it means you have separated from the group. Please rejoin the group as soon as possible and contact customer service in the service group for assistance.
Please arrive at the meeting point early; if a traveler misses the guided tour due to lateness or other personal reasons, no further waiting will be provided and no compensation will be offered.
Anyone who is late, fails to arrive on time, or does not participate in the trip due to personal reasons will be considered to have automatically forfeited the trip. We apologize that we cannot request cancellation or refund for this reason.