| Ticket type | Railway pass |
| Ticket format | E-ticket (requires redemption) |
| Usage duration | 2 days, 3 days |
This product is only for foreign nationals (non-Taiwanese). If your ticket cannot be exchanged on site because you present a Taiwan passport after the ticket is issued, you are responsible and no refund will be given.
This pass is only for travelers entering Taiwan visa-free, on a tourist visa, or for a short-term stay of up to 180 days. THSR may refuse redemption on site if you do not meet these requirements. It is not available to travelers who entered Taiwan with an R.O.C. (Taiwan) Alien Resident Certificate or an R.O.C. passport.
No order refunds are accepted once the physical ticket has been collected.
If you have not collected your physical ticket yet, you can change your date or seat reservation on the official THSR Pass website.
If you have already collected your physical ticket and need to change the date or seat reservation, bring the physical ticket and your original passport to a THSR station ticket counter. The travel date of each pass can be changed only once; seat reservations can be changed without limit.
If you have not collected your physical ticket yet and want a refund, first cancel your redeemed dates and seat reservations on the official THSR Pass website. You can then cancel the order.
Changes must be completed at least 30 minutes before the departure of your reserved train.
If you need wheelchair seating, make your reservation at a ticket counter in a THSR station.
When collecting your physical ticket at a staffed THSR ticket counter, show your reservation number. THSR will check the original passport and proof of entry (such as a visa or entry permit for short-term entry) of every traveler. The original passport must bear an entry stamp showing your entry date.
After booking, go to "Manage" on the official THSR Pass website (https://pass.thsrc.com.tw/oatsb2c/home.do) to reserve your travel date, train, and time online.
THSR Pass holders may ride in non-reserved seats.
Children aged 6 to under 12 can purchase a Child Pass.
Once a THSR & TRA Joint Pass has been exchanged for a TRA Joint Pass voucher, the travel date cannot be changed.
- Redemption Method -
* If you entered your Taiwan Entry Permit number during booking, you must present the original Taiwan Entry Permit on-site; if you entered your passport number, you must present your original passport.
* The THSR Pass Official Website only allows booking up to 5 THSR train rides per serial number (including those already taken). If you need to book a 6th ride or more, please do so at the physical THSR station counter.
* Travelers holding a THSR & TRA Joint Pass must collect a boarding pass at any TRA station before boarding a TRA train.
* TRA seat reservations can only be made at TRA ticket counters; online booking for TRA is not available.
- THSR Pass Redemption Process -
【Reservation Process】
【Cancel Reservation】
- THSR Pass Refund Policy -