JR Rent-A-Car East: Pick-up at JR Chino Station, JR Matsumoto Station, JR Ueda Station, JR Nagano Station, and JR Karuizawa Station | Nagano, Japan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— Service Introduction —

• Vehicle rental is calculated on a 24-hour basis. Please choose the pick-up and return date and time when placing your order
• Car models: S-class VITZ, FIT, YARIS, etc.
• Capacity: 5 seats (Passenger capacity may vary based on luggage and the use of child safety seats)
• Required documents: Please provide one of the following: your passport, a domestic driver's license (original), a valid international driver’s license recognized by Japan, or a Japanese translation of your driver’s license (see instructions below)
• *If you have a driver's license issued by one of the following six countries or regions: Switzerland, Germany, France, Taiwan, Belgium, or Monaco, you can drive in Japan using your home country's driver's license along with a translated Japanese copy for up to one year after entering Japan. Please bring both of these documents along with your passport to the store when renting a car. Passengers from other countries must possess an internationally recognized driver's license and their passport to drive in Japan

— Cashless Medical Service Effective from 1 April 2024—

• During the rental period, if unfortunately, you encounter a traffic accident and get injured, this service can help you find a hospital that can communicate in your language and provide the treatment needed for free
  * Before renting a car, on-site staff will request travelers to provide and register the names of all passengers (matching those on their passports) and the pick-up/return dates of the car.
  * When renting a car, the rental office will require travelers to fill out relevant documents. Anyone failing to do so will not be eligible for this service

— Insurance Information —

• Collision Damage Waiver Coverage: This insurance covers both property and car damage waivers. If multiple accidents happen under a single car rental contract, only the first accident is eligible for coverage
• NOC Coverage: NOC coverage exempts the driver from compensating the car rental company for business loss due to car unavailability. If you choose not to opt for NOC coverage, you may be charged the following fees:
  - If you return the car to the rental office yourself after an accident, a JP¥20,000 fee may apply
  - If the car is severely damaged and cannot be driven to the rental office, a JP¥50,000 fee may apply
• Full Support: For items not covered by CDW or NOC, Full Support offers comprehensive coverage, including expenses for repairing parts like tires, exhaust pipes, and car transfer fees (excluding refueling costs).
  - Please note that insurance/compensation will not be provided in the following situations:
  1. When an accident occurs and the required procedures, such as reporting to the police and contacting the rental car store are not followed
  2. Accidents attributed to the other party
  3. Violation of the Lease Terms: Accidents that occur when someone other than the lessee is driving during the lease period, accidents during a private delay in returning the car, driving without a license, driving under the influence of alcohol or drugs, private mediation, and negotiation with the other party, etc.
  4. Negligent Use of Car: Reckless driving (intentional accidents, etc.), accessory damage, non-removable loss or damage, odors (including smoking in non-smoking cars), wrong fuel type damage, theft with key left or unlocked car, improper tire chain and rack installation, damage from off-road driving, etc.
  5. Scope of Applicability of Insurance Liability Waivers: The insurance policy may not cover damage to customer-held, used, or managed property, damage from earthquakes, volcanic eruptions, tsunamis resulting from eruptions, intentional damage, and other specific circumstances