Cancellation Policy

Name: [Hotel Included] Zao Snow Monsters Night Tour & Sendai Winter Highlights
Brand: KKday
SKU: 635920

Question 1

How to Use Your Voucher

Accepted Answer

Please present the e-voucher on-site

Question 2

Includes

Accepted Answer

Air-conditioned bus、Seasonal Fruit Picking Fee、Ropeway Fare、Snowcat Ticket Price、Accompanying Staff: Japanese (Basic English support)、Twin Room for 2 (Breakfast Included)

Question 3

Excludes

Accepted Answer

Meal expenses、Any other items not listed

Question 4

Policy Info

Accepted Answer

Cancellations 21 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free；For cancellations made 8 to 20 days prior to selected date, a cancellation fee of 20% will apply；For cancellations made 2 to 7 days prior to selected date, a cancellation fee of 30% will apply；For cancellations made 1 to 1 days prior to selected date, a cancellation fee of 40% will apply；For cancellations made 0 to 0 days prior to selected date, a cancellation fee of 50% will apply；Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once your refund request is confirmed, KKday will initiate the refund to your original payment method within 15 days. The actual refund timing depends on your card-issuing bank’s policy.

Question 5

Reminders

Accepted Answer

Important Information regarding the Zao Snow Monster Tour
(Zao Ropeway Guidelines)
Weather & Ice Monster Conditions:
Snow Monsters are a natural phenomenon. In the event of insufficient snow, damaged ice formations, or severe weather, the tour may be canceled on the day of departure. If canceled, a full refund will be provided. Please note that rescheduling to another date is not available.
Your hotel accommodation remains fully available for your stay, and a partial refund (excluding the room rate) will be issued.
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Clothing & Footwear:
Please wear warm, layerable clothing and non-slip footwear (snow boots are highly recommended for the Zao Ropeway area).
Meals & Snacks:
Meals are not included. We recommend bringing your own snacks, especially for late-night travel. Please note that you must take all your trash back with you, as no garbage disposal service is provided.
Itinerary & Delays:
Depending on traffic and road conditions, the time spent at each stop (Shrine, Strawberry Picking, Roadside Station, etc.) may be shortened. Partial refunds will not be issued in such cases.
ID Verification & Ticket Resale:
To prevent ticket resale, identity verification (ID check) will be conducted for the lead booker. Please bring a valid photo ID (passport, etc.).
Please be careful not to lose your ID during the tour.

Tour Type	Shared tour
Departure Time	Late Departure (After 9 am)
Tour types	None
Meal arrangement	Breakfast included, Arrange yourself
Accommodation type	Hotel
Room type	Double room
Seasonal	Winter Snow Exclusive
Sightseeing type	Natural sights
Transport	Bus tour

[Hotel Included] Zao Snow Monsters Night Tour & Sendai Winter Highlights

Package Options

Sightseeing Tours

Product Info

Purchase Notice

Reminders

Cancellation Policy

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