Cancellation Policy

Name: Lyra Luxury 6-Stars 2D1N & 3D2N Cruise | Discover Lan Ha Bay with Infinity Pool & Luxurious Cabin | Vietnam
SKU: 529082

Question 1

How to Use Your Voucher

Accepted Answer

Please present the e-voucher on-site

Question 2

Surcharge(s)

Accepted Answer

Surcharge for holidays：A compulsory charge of VND 1,175,000/adult will be applied for the following days: + Christmas Eve (24 December) + New Year's Eve (31 December) + Vietnamese Lunar Tet Holiday (30, 1, 2, 3 Lunar calendar): A 20% surcharge on the contract rates will be applied.；Children and extra bed policy：+ Under 5 years old Children under 5 years old sharing a full price room with adults: Free of charge (limited to 1 child/1 room) From the 2nd child: charged at 30% of the adult rate (without extra bed) + From 5 to 11 years old 1 child in a double/twin room with 2 adults: charged at 50% of the adult rate (without extra bed) 1 child stays in a double/twin room with 2 adults: charged at 75% of the adult rate (with extra bed) 1 child stays in a double/twin room with 1 adult: charged at 85% of the adult rate 2 children stay in a separate double/ twin room are each charged 85% of the adult rate 1 child in a separate single room is charged 75% of a full-price single cabin + From 12 years old For children 12 years old and above the adult rate will be charged

Question 3

Policy Info

Accepted Answer

Cancellations 7 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free；Cancellation is not allowed between 0–6 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.；Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.

Question 4

Reminders

Accepted Answer

Regarding sea kayak or row boat options, for safety reasons, we recommend row boats for guests traveling with children or infants.；The itinerary might be changed without prior notice in case unexpected external factors occur (weather, local authority decision...)；The timing of this itinerary is estimated, and the exact time will be informed before departure time；All activities are included and optional. You can stay on the boat and relax instead of joining outdoor activities.；Swimming or kayaking excursions may be canceled due to poor weather, high tide levels, and operating conditions. Unused services are not subject to a refund；Wi-Fi connection is available on board but has limited internet connectivity throughout the cruise due to karst limestones and mountains blocking the signal from the satellites；All customers are served with standard menus onboard. Kindly inform us if you have any special food preferences, allergies, or dietary requirements at least 3 days before the departure date；Please provide your full name, date of birth, nationality, gender, passport number and visa expiry date. A valid passport is required upon check-in, otherwise, boarding may be denied by the port authority；ESSENTIAL PERSONAL BELONGINGS YOU SHOULD NOT FORGET TO BRING: • Valid passport • Camera • Sunglasses, hat, swimwear, sunscreen, insect repellent, sneaker • Any personal medication (if applicable)

Lyra Luxury 6-Stars 2D1N & 3D2N Cruise | Discover Lan Ha Bay with Infinity Pool & Luxurious Cabin | Vietnam

Package Options

Product Info

Important Info

Reminders

Cancellation Policy

Get Help