[For guests with pets]
・Small dogs may ride the ropeway if they are placed in a bag, cage, or carrier cart that covers the entire dog's body. Medium to large dogs may ride the ropeway if they are placed in a cage specified by our company.
・Please keep your pet completely hidden inside the building and place it in a bag, cage, carrier cart, etc.
[For wheelchair users]
Passengers using wheelchairs up to 60cm wide may board the bus as is. Passengers using wheelchairs wider than 60cm must either fold their wheelchair before boarding, or switch to one of the wheelchairs provided free of charge.
[Other notes]
・Cannot be used in conjunction with other coupons, preferential coupons, discounts, etc.
・This ticket does not shorten waiting times.
・Business hours may vary depending on the season.
・Some facilities and event venues may be closed depending on the season.
・In the event of bad weather, we may have to cancel operations. In that case, we will not be able to compensate for travel expenses to the location, etc.
[Customer service contact information]
1. By phone
・Available hours: Monday to Friday 9:00 to 18:00 *Japan time
Customer service phone number (Japanese): 03-6161-6768
*On weekends, holidays, and during busy times, please contact us via the KKday app or email as detailed below.
2. When using the phone function of the KKday app (supports 4 languages)
・Opening hours Monday to Sunday 08:00-22:00 *Japan time
・How to use
1. Download the KKday app and open "Manage Booking"
2. Click "Contact Us"
3. Click the "Phone" icon on the top right to make free internet calls
3. When using the messaging feature on the KKday app
・Operating hours: Monday to Sunday 08:00-22:00 *Japan time
・How to use
After logging in to the member page, you can send a message via the inquiry page in the reservation management section.
4. By email
Hours of operation: Monday to Sunday 08:00-22:00 *Japan time
Email inquiries: service@kkday.com
[Cancellation policy]
Full refunds not available after purchase