| Mode of Transfer | Airport railway |
| Other service | Free Wi-Fi onboard, USB outlet |
Validity for round-trip ticket: First journey must occur within 90 days from the day you receive the voucher, with the return trip occurring within 30 days from the day of first journey
There are no ticket gates at Hong Kong International Airport. If you take the ride from the airport, simply scan your QR Code at your exit destination
If the voucher is not scanning, do not use the same voucher to scan multiple times, as this may lead to the voucher not working properly. Please seek assistance from station staff immediately
If you require assistance in using your voucher (e.g.: if the gate does not respond when you use your voucher), you must contact station staff immediately. If you do not get immediate assistance from the station staff, please keep a proof of unsuccessful use and contact our customer service. We will not accept order cancellation without assistance first
Child tickets are only available for children ages 3–11; proof of age is required when boarding
Airport Express passengers can use the In-town Check-in Service offered by Cathay Pacific Airways from 6:00 am–3:00 pm at Hong Kong Station
Each QR code corresponds to 1 passenger; you will receive 1 QR code for 1 traveler, 2 QR codes for 2, etc.
For round-trip tickets, use the same QR code for the return trip
There are hotels providing shuttle bus service to and from Airport Express Hong Kong or Kowloon Station, passengers may use the hotel shuttle waiting area to take the shuttle bus. More details: https://www.mtr.com.hk/en/customer/services/hotel-shuttle-service.html. Shuttle service between Airport Express and Hong Kong/Kowloon Stations has been terminated since April 2020
If the one-way/round-trip ticket cannot be used due to personal reasons, the ticket will not be refunded
The e-voucher can be redeemed for the Hong Kong Airport Express, traveling between the airport and your selected station: Tsing Yi, Kowloon, or Hong Kong Station. Available as a one-way or round-trip ticket, with departure and arrival stations fixed according to the chosen package and cannot be changed. If you choose a different station, any fare difference will apply: using a higher-priced ticket for a lower-priced fare will not result in a refund, while using a lower-priced ticket for a higher-priced fare requires payment of the difference.