Luggage Delivery Service: Narita International Airport / Haneda Airport - Tokyo City Hotels | LuggAgent Kanto
- Transparent pricing, no need to worry about luggage storage space, travel light and stress-free
- Provides thoughtful point-to-point luggage delivery service
- Once booked, our online customer service team will proactively contact you to assist with your luggage delivery
- Enjoy convenient, secure, punctual, and professional service
Package options
Product Info
Know before you book
Reminders
! ! This service does not include Airbnb options and is only available for hotels with counters! !
Please bring your ID card, passport, cash, tickets and other valuables with you as they cannot be retrieved during the service.
The fee is calculated based on the number of pieces of luggage. If the luggage exceeds the reserved number, an additional fee (piece) will be charged on site. You can only collect your luggage at the destination after payment is completed. Please note.
If the staff is unable to contact the passenger 30 minutes after the scheduled delivery time, it will be deemed as a cancellation of the order and no refund will be given.
【About Airport Services】
The pickup time must be at least 2 hours (inclusive) before the flight departure time. If the pickup time is less than 2 hours before the flight departure time, we will not be responsible for any subsequent losses.
If the flight is cancelled, if the passenger notifies customer service to cancel the order before the staff picks up the luggage, a full refund will be given; if the passenger notifies customer service to cancel the order after the staff picks up the luggage, no refund will be given and the staff will also send the luggage to the location specified by the passenger.
If the flight is delayed, the staff will still check the luggage to the location specified by the passenger.
If the flight is delayed within 60 minutes (inclusive), the staff will wait for 90 minutes free of charge from the time you booked the shipment. If the shipment fails to be sent after 90 minutes, it will be deemed as giving up the service and no refund will be given.
【About hotel services】
When storing your luggage, please inform the hotel front desk staff that you have entrusted a "LuggAgent" to pick up your luggage. The staff will pick up your luggage based on the photo on the storage receipt. Please be sure to provide photos of your luggage and storage receipt.
If you fail to upload photos of your luggage and the storage receipt before the time of delivery, resulting in the staff picking up the wrong luggage or not picking up the luggage, the passenger will bear the relevant responsibilities. Please be aware.
If you only need to check in part of your luggage, please check it in separately and get different receipts from the front desk staff; if all your luggage is checked in together, it will be regarded as a full check-in service and the staff will take it away together.
If the hotel front desk does not provide a luggage storage receipt, please provide your "booking name" and "room number" and inform the hotel front desk staff that they will pick up your luggage based on the luggage photo, booking name and room number.
Please upload a screenshot of the hotel's booking confirmation (including the name of the person making the reservation). After the luggage is delivered, the staff will store it at the front desk and you can pick it up when you check in.
After placing an order, you will receive a letter with the handover instructions and content. All details will be based on the content of the letter. If you do not receive the email, please contact [email protected] directly.
How to Redeem Your Voucher
How to Use Your Voucher
- Please present the e-voucher on-site
