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Misleading Pickup Info from KKDay in New Zealand I recently had a frustrating experience with KKDay regarding a tour I booked. The KKDay app displayed a pickup time of 7:30 AM, while the voucher indicated 7:20 AM. This discrepancy was not apparent, and we missed our bus by arriving at the app-stated time of 7:30 AM. Despite reaching out to customer service, KKDay refuses to acknowledge their responsibility, reiterating only the voucher's time. However, apps are designed to provide accurate and reliable information at a glance, which is where the issue arose. Their insistence on an "arrive 15 minutes early" policy should not overshadow the importance of consistent scheduling information. This case highlights a need for KKDay to synchronize their app and voucher details to prevent customer inconvenience. If anyone else faced similar inconsistencies, how did you resolve it?