was lowk worried abt the ride due to many negative reviews online HAHAH bt el rey did a great job!! we were sent to the pier by a driver straight to the company location to redeem the tickets. instructions were clear & they brought us to the pier as a group. the boat departed 15mins late, also spending 30mins to park the boat upon arrival as the waves were too big. rmb to reserve enough buffer time for your trip !!!!! both to & frm nusa penida~