Thanks for Charlie detailedly explained the history and route of our trip. He also recommended many restaurants in city and the surrounding of the castle so we can refer it. He is willing to share what he knows about the city even if it is not related to our tour. The driver is really nice and safe driving!! It is very comfortable and thanks a lot for it, he made me feel very safe. They are very nice and take care of me, and even help us to get the table for lunch at a restaurant nearby first.
It is very clear when and what we should do next, when we should group together and start the guided tour, how long we need to get up to the Schloss Neuschwanstein so at least what time we have to start.
Charlie also very helpful when one of the tour members got lost and drove to the point to take her back.
It is a really nice day during my whole Europe trip. Love it so much and really recommend!