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Once the QR code is scanned and the order is successfully downloaded, the order cannot be cancelled or refunded.
eSIM installation requires an internet connection. Please install it when you have access to stable Wi-Fi or mobile data (some airport Wi-Fi may cause installation failure).
Please scan and install the eSIM after arriving at your destination to avoid starting the validity period early.
Each QR code can be scanned once. The same device can scan it repeatedly, but once bound, it cannot be transferred to another device or deleted.
Please use within 90 days of receiving the eSIM; it will expire after this period.
Before using the eSIM, please ensure you turn off data roaming for your primary SIM card to avoid high international roaming charges caused by accidental usage of your home network. You are responsible for any such costs, and no additional subsidies, including roaming fees, overseas SIM/eSIM purchase costs, or transportation expenses, will be provided.
Please dial *#06# on your phone to check for eSIM compatibility. If an EID is displayed, your device supports eSIM; if not, it is not supported.
iOS 12.1 or higher is required; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS support eSIM functionality.
Samsung phone versions vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the official Samsung website.
Please note that internet quality may be affected by location, terrain, building obstruction, number of users, and weather conditions.
To maintain network quality and adhere to the Fair Usage Policy (FUP), telecommunications companies worldwide may restrict data usage for users who consume large amounts of data in a short period, which may result in loss of internet access or slower speeds. To ensure a smooth connection, please avoid long-term video streaming or downloading, software updates, hotspot sharing, or other high-data-consumption activities.
After placing your order, you will receive an email titled 'Your eSIM is ready' with instructions on the latest installation time and method.
How to install:
iOS: Settings > Cellular > Add eSIM > Scan QR code > Add Cellular Plan
Android: Settings > Network & internet (Connections) > SIM Manager > Add eSIM (Add Cellular Plan) > Scan QR code
Activation steps:
1. Upon arrival at your destination, turn off other SIM cards and only enable the eSIM and its data roaming.
2. Set the APN for the eSIM (the APN is usually identified automatically; if not, please set it manually).