Once you have successfully downloaded the order by scanning the QR code, you will not be able to cancel or refund the order.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail on some airport Wi-Fi networks).
Each QR code can be scanned once and can be scanned repeatedly on the same device. Once bound, you cannot change devices or delete the code.
Please scan and install the eSIM after arriving at your destination to avoid premature validity.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary in different countries. Samsung phones purchased in Taiwan do not support eSIM. Please confirm with the Samsung official website for other regions first.
Please note that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on users who consume large amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged periods of watching or downloading videos, updating software, sharing your hotspot with others, or engaging in other activities that consume excessive data.
After placing an order, you will receive an email saying "Your eSlM is ready" and will be notified of the latest installation time and installation method.
How to install:
iOS: Settings > Mobile Services > Join Mobile Plan > Scan QR code > Join Mobile Plan
Android: Settings > Internet (Connections) > SIM Card Manager > Add SIM Card (Add to Mobile Plan) > Scan QR code
Enable the activation mule:
1. After arriving at your destination, turn off other SIM cards and only turn on the eSIM and its data roaming.
2. Set the eSIM APN (usually the APN will be automatically recognized, if not, you need to set it manually)