Please print the QR code on your voucher before departure, or prepare another device that can display the QR code on your voucher to facilitate the installation of the eSIM
After purchase, you will receive an email from China Unicom Hong Kong containing the eSIM QR Code within the second working day (Monday to Friday, excluding Saturdays, Sundays and public holidays) at the earliest. Scan the QR Code according to the instructions in the email to use the eSIM. If you do not receive the email, please check your spam folder first.
The first day of your Internet access is counted as the first day of your Internet access. It is recommended that you scan the QR code and install the service before departure or after arriving at your destination to avoid premature activation, which may affect your rights and interests.
This eSIM must be activated within 365 days after being issued. It is recommended to activate it as soon as possible after arriving at your destination to ensure your rights and interests.
eSIM only supports one-time scan code installation. Please do not delete the eSIM arbitrarily after successful installation.
【China Unicom Customer Service Information】WhatsApp: +852 6361 0010 / Hong Kong phone +852 2122 1188 / Customer Service Email: hk-cs@cuniq.com (09:00–21:00 daily)