| Shared transfer type | Airport transfer |
| Driver language | Mandarin, Japanese |
Each passenger may bring one free carry-on bag under 32 inches (3 dimensions less than 170 cm) and one carry-on bag under 20 inches (3 dimensions less than 115 cm). Baggage exceeding the free baggage allowance requires a baggage voucher. Please note this when placing your shared ride order and place an additional baggage voucher at the same time. Please refer to the product description for baggage regulations.
If your travel is affected by force majeure factors such as flight delays or cancellations, please contact customer service as soon as possible and provide relevant proof. We will adjust the time or refund your money as appropriate.
The provider will not be liable for any missed flights due to the following reasons or uncontrollable factors, and the related losses shall be borne by the passenger: ① Failure to arrive at the pick-up point at the agreed time: If the passenger fails to arrive at the agreed location after the driver's free waiting time has expired, the driver has the right to cancel the trip and leave without liability. ② Negligence in trip preparation: Such as losing documents or luggage, resulting in a return trip, or failing to confirm the time required for airport check-in, security check, customs, etc. in advance, resulting in insufficient travel time. ③ Incorrect information: Incorrectly filling in key information such as flight number, departure and arrival time, and pick-up location when placing the order, resulting in the driver picking up the wrong passenger and causing a trip delay. ④ Failure to contact customer service in a timely manner after placing the order, resulting in insufficient time for the passenger to travel and causing a delay.
When ordering our airport drop-off service, the time you select is for reference only. To ensure you arrive at the airport on time, please be sure to indicate your desired arrival time. Once your order is confirmed, our customer service will endeavor to schedule your pick-up approximately 2-2.5 hours before your desired arrival time.
To ensure a smooth and trouble-free trip, our customer service representative will contact you within 24 hours of order confirmation via the messaging app or email address you provided when placing your order. We will confirm your airport arrival time, pick-up location, and other details. If you haven't received any contact within 24 hours, please contact us through the KKday order message to avoid delays.