Cancellation is free before the physical ticket is redeemed; no refunds will be given after redemption.
Please note that you can only take 1 round-trip ride (1 departure and 1 return) on Odakyū Odawara Line (Shinjuku Station to Odawara Station)
Boarding and alighting at locations outside of the designated service range will incur surcharges, please consider before booking.
If you redeem the ticket at the Odakyu Sightseeing Service Center at Odakyu Station, you can only take trains departing from Odakyu Station. Please purchase the one-way ticket to get to Odakyu Station at your own expense.
In the event of adverse weather, safety concerns, or force majeure events resulting in train cancellation, please go to Odakyu Sightseeing Service Center in Shinjuku West or Odawara Station to request ticket cancellation, please note that only the cost of the unused portion will be refunded.
On the Odakyu Hakone Expressway Bus, holders of designated tickets will be given priority. If the bus is full, you will not be able to board.
Whether it's a two-day or three-day pass, the pass will be collected when you return to the departure station.
Monday 08:00 - 16:00
Tuesday 08:00 - 16:00
Wednesday 08:00 - 16:00
Thursday 08:00 - 16:00
Friday 08:00 - 16:00
Saturday 08:00 - 16:00
Sunday 08:00 - 16:00
Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30
Saturday 08:30 - 16:30
Sunday 08:30 - 16:30