An additional 2000 yen will be charged per set, payable in cash to the driver on the same day. Please indicate your need when placing your order.
Please note that only one child safety seat can be provided per order; if traveling with multiple children, only booster seats (suitable for ages 3-8) can be ordered, at the same cost of 2000 yen per set.
The standard service hours are from 6:00 AM to 10:00 PM. An additional late-night service fee of 1,000 yen per hour will be charged outside of these hours.
If the rental period exceeds 10 hours, an overtime fee of 5,000 yen per hour will be charged, payable in cash to the driver on the same day. Even if overtime is caused by traffic jams or other unforeseen circumstances, the fee will still be 5,000 yen per hour.
If you require a multi-day car rental and overnight stays outside of Tokyo, an additional driver accommodation fee of 6,000 yen per day will be charged, payable in cash to the driver on the day of the rental.
Please ensure you fill in the correct pick-up and drop-off information when booking, including pick-up and drop-off locations and times. If the pick-up and drop-off cannot be arranged due to incorrect information, customer service hours are 8:30 AM to 1:00 AM Japan time.
If you need to change the pick-up time and location, please notify customer service at least 24 hours in advance. Otherwise, it may not be possible to make changes. In case of flight cancellations or delays, please contact customer service immediately.
If you are unable to travel due to uncontrollable circumstances, please provide relevant proof and consult customer service 24 hours before the booking time. We will consider canceling the trip without penalty, providing a partial refund, or trying our best to reschedule it for you. We will also inform you of any additional costs incurred due to the changes.
You can change your pick-up location free of charge up to two days in advance; requests made after this deadline will not be accepted.
If you are prone to motion sickness, please do not eat or drink in the vehicle. If you require cleaning services, we reserve the right to claim compensation from you.
Please fasten your seatbelt for safe driving; and keep your personal valuables and fragile items safe. We are not liable for any damage.
Please ensure you retain valid contact information; if entering a mobile phone number, please ensure you can receive calls within Japan; if entering a messaging app account, please ensure you have internet access and can receive messages from non-friends. No refunds will be given if the pick-up/drop-off service cannot be performed due to inability to contact you. (Drivers may not be able to reply to messaging messages immediately while on the road; in case of emergency, please contact KKday customer service for assistance.)
If you experience motion sickness, please let us know in advance. The driver will provide you with trash bags; please do not vomit on the bus. We reserve the right to claim compensation from you for any cleaning costs incurred.
Our customer service team is available from 7:30 AM to 1:00 AM the following day (Japan time). Driver and vehicle information will be sent by 11:00 PM (Japan time) the night before departure; please check your order notifications.
To ensure driving safety, our company reserves the right to change vehicle types and will make every effort to notify you in advance; however, in special circumstances, we may not be able to notify you immediately. By boarding the vehicle, you agree to the vehicle type change. If you have any concerns, please do not board and contact customer service immediately. In the event of any conflict between this clause and other contract terms, this clause shall prevail.