• We offer two tour programs: With Mua Cave and Without Mua Cave. Please carefully select the correct option before booking. Changes may not be guaranteed after confirmation.
• Your booking will be confirmed via the KKday app after receiving your reservation. In addition, WhatsApp will be used for direct communication with your guide responsible for pickup coordination during the tour.
• Please ensure your WhatsApp number is active and reachable. We will send pickup details and reconfirmation via WhatsApp. If we are unable to reach you or cannot find you at your hotel in the Hanoi Old Quarter pickup area or at the designated meeting point at the time of pickup, we will proceed according to the scheduled plan, and missed pickup due to lack of communication may be considered a no-show.
• Your guide will contact you on the evening before the tour to reconfirm the final pickup time. The final pickup time may differ from the initial estimate depending on actual operations. Please follow all instructions regarding pickup time and meeting point.
• The itinerary, schedule, and pickup time may be adjusted due to weather, traffic, operational reasons, or local authority requirements to ensure safety and the best experience.
• If you have not received booking confirmation, need help with pickup details, or have special requests, please contact: +84 382 859 952 (WhatsApp available).
• Pickup is available from hotels in Hanoi Old Quarter between 07:00 AM – 07:40 AM depending on location. Some hotels may not be directly accessible due to narrow streets or traffic restrictions, and guests may need to walk to a nearby pickup point.
• Guests staying outside Hanoi Old Quarter must go to Hanoi Opera House for pickup. Morning traffic in Hanoi can be heavy and transport may be difficult, so we recommend departing early to ensure on-time arrival.
Pickup schedule & vehicles at Hanoi Opera House:
– Limousine 22 seats (Hoa Lư – Tràng An & Mua Cave): 07:30–07:45 AM (be ready 07:30).
– Dcar 9–11 seats (Hoa Lư – Tràng An & Mua Cave): 07:00–07:10 AM (be ready 07:00).
– Limousine 22 seats (Hoa Lư – Tràng An, Without Mua Cave): 07:00–07:10 AM (be ready 07:00).
– Shuttle bus 32 seats (Hoa Lư – Tràng An & Mua Cave): 07:00–07:10 AM (be ready 07:00).
• What to bring: Comfortable walking shoes, sunscreen, and some cash. The visit includes stairs and uneven paths (especially at Mua Cave if included). On weekends and holidays, Ninh Binh attractions can be crowded.• From Friday to Sunday, drop-off may be arranged at the nearest accessible point to your hotel due to pedestrian streets and traffic restrictions in the Old Quarter.
A minimum of 1 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 07:00). Notifications will then be sent via email
Travelers with the following conditions or other health issues that could be worsened by excessive stimulation should not participate in this activity: Heart disease, Acrophobia, Epilepsy, High blood pressure
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time