【For Customers with Pets】
・Small dogs may ride the ropeway if placed in a bag, cage, or pet stroller that fully conceals them. Medium to large dogs may ride the ropeway if placed in a cage that meets our company's regulations.
・Pets are not permitted inside the private gazebos at the scenic viewing area. (They may be tethered outside the booth.)
【For Customers Using Wheelchairs】
・Customers using wheelchairs with a width of 60cm or less may board as is. For those with wheelchairs wider than 60cm, please fold the wheelchair to board, or switch to one of our complimentary rental wheelchairs.
・Please note that there are stairs on the way to the private gazebos, so they cannot be accessed while remaining in a wheelchair.
【Other Important Notes】
・This offer cannot be combined with other coupons, special offers, or discounts.
・To reduce waiting time for boarding, you must purchase a 'Fast Pass' separately at the ticket counter.
・Operating hours may vary depending on the season.
・Some facilities or event venues may be closed depending on the season.
・Operations may be suspended in the event of severe weather. In such cases, we cannot compensate for travel expenses or other costs incurred to reach the site.
【Validity Period】
Valid only on the specified date and time.
【Customer Service Inquiries】
1. By Phone
・Hours: Monday–Friday 09:00–18:00 *Japan Standard Time
Customer Service Phone Number (Japanese): 03-6161-6768
*For inquiries on weekends, holidays, or during busy periods, please use the KKday app or email as listed below.
2. Using the KKday App Phone Feature (Available in 4 languages)
・Hours: Monday–Sunday 08:00–22:00 *Japan Standard Time
・How to use
(1) Download the KKday app and open 'Manage Bookings'
(2) Click 'Contact Us'
(3) Click the 'Phone' icon in the top right corner to make a free internet call
3. Using the KKday App Message Feature
・Hours: Monday–Sunday 08:00–22:00 *Japan Standard Time
・How to use
After logging into your member page, you can send a message via the 'Contact Us' section within 'Manage Bookings'.
【Cancellation Policy】
Non-refundable after purchase.