[For customers using wheelchairs and strollers]
The gondola can be used with wheelchairs or strollers.
However, there are stairs at the disembarking point, and the area beyond is unpaved.
[For guests bringing pets]
When bringing your pet on the gondola, please purchase a pet ticket on site.
Please use a cage. We also have cages available for rent if you don't have one.
[Regarding service suspensions due to strong winds and lightning]
Due to strong winds or lightning, train services may be suspended as unavoidable.
Tickets used in this case are non-refundable.
[Regarding the date change]
Please contact KKday Customer Service by 6:00 PM the day before your scheduled appointment.
Please note that changes cannot be made on the day of use or after the scheduled date.
• You can change the date up to two times per purchase.
• The changed date of your visit must be within the 2026 green season operating period.
[How to use electronic tickets (vouchers)]
Click "Show eTicket" in your booking confirmation email and enter the authentication code to display your eTicket (authentication is not required if you are already logged into KKday). When using the ticket, please show your smartphone displaying the eTicket to the local staff.
[Expiration date of electronic tickets (vouchers)]
This offer is valid only during business hours on the date of use specified at the time of booking.
[KKday Customer Service Contact Information]
1. By phone
• Operating hours: Monday to Friday, 9:00 AM to 6:00 PM (Japan Standard Time)
Customer service phone number (Japanese): 03-6161-6768
*During weekends, holidays, or busy periods, please contact us via the KKday app or email as described below.
2. When using the phone function of the KKday app (supports 4 languages)
• Operating hours: Monday to Sunday, 8:00 AM - 10:00 PM (Japan Standard Time)
・How to use
1. Download the KKday app and open "Reservation Management".
2. Click "Contact Us"
3. Clicking the "Phone" icon in the upper right corner enables free internet calls.
3. When using the messaging function of the KKday app
• Operating hours: Monday to Sunday, 8:00 AM - 10:00 PM (Japan Standard Time)
・How to use
After logging into your member page, you can send a message through the inquiry form in the reservation management section.