The eSIM is valid for 180 days, starting from the date of purchase. Please use it within the validity period. No refunds or extensions will be provided for expired eSIMs.
Before installing the eSIM, please ensure you are connected to a stable Wi-Fi or mobile network, then scan the QR Code to add the mobile plan. You can install the eSIM in Taiwan (departure point) and activate it upon arrival at your destination.
One QR code can only be scanned once by one mobile phone. It cannot be changed after binding. If you receive a message to contact your carrier or other prompts, please restart your phone or contact customer service.
Please keep this QR Code safe. It will become invalid once scanned and cannot be reissued. Please install according to the instructions and do not exit the screen during the process to avoid the phone misidentifying the eSIM, which could lead to deletion or errors.
Day calculation method: Once you arrive in the destination country, turn on data roaming and successfully connect to the network. Days are calculated based on the Taiwan calendar (GMT+8). Midnight (00:00) GMT+8 marks the start of a new day, not based on a 24-hour cycle.
Hotspot sharing consumes bandwidth, and network speed will vary based on the terminal device and location. Therefore, minimum network speed is not guaranteed. Please confirm before placing your order.
Network quality varies by country, and base station infrastructure may not be as dense as in Taiwan. There are differences in regional and telecom infrastructure in each country. Refunds cannot be requested due to signal conditions in specific areas.
Actual signal and connection speed may vary depending on region, terrain, weather, building obstruction, number of users, network system, or terminal equipment. If the local network or your phone does not support 5G, it will automatically switch to 4G signal.
Refunds or exchanges will not be granted for network instability, disconnection, or inability to use the service due to force majeure events such as earthquakes or typhoons.
We do not recommend heavy data usage such as transferring files (uploading/downloading), watching videos, streaming, or playing mobile games. It is also recommended to turn off automatic updates, backup functions, social media auto-play, satellite map navigation (use standard mode instead), and cloud storage data synchronization.
In accordance with the network fair usage policy, telecom companies may restrict data usage for users who consume large amounts of data in a short period. Please avoid watching online videos for long periods or using large amounts of data in a short time.
For eSIM operational issues, please contact the supplier's technical support (contact details can be found in the order notes) and provide your KKday order number for prompt assistance.
eSIM activation steps
*Suggest changing the action plan label to the local name
5. Mobile Services → Mobile Data
6. Select Secondary (eg: Canada)
→ Turn off the Allow mobile data switch
7. Open this number
→ Turn on roaming
8. Complete the setup