Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: In front of the Radisson Blu Hotel or confirmed pick-up service.(Pick-up service if booked, or collective meeting point at: 17, Straszewskiego Street)
Accessibility:Some areas in Auschwitz-Birkenau are not accessible with baby pushchairs nor by wider wheelchairs. The museum provides substitute wheelchairs of size allowing to move around the grounds and buildings. Exhibition halls in Oskar Schindler Factory are wheelchair accessible
Know in advance:All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided during booking. You must bring the same valid photo ID with you on the day of the tour, as it will be required for entry to Auschwitz-Birkenau Memorial and Museum.
The museum can change your visit time, so your pickup time may change accordingly. You will receive final confirmation via email 1–2 days before the tour. Due to the extremely high visitors’ volume and internal policies, Auschwitz-Birkenau reserves the right to cancel tours or guides at any time, even a few days or hours before the visit. If this happens, you will be informed and if possible, offered an alternative date or program
All visitors are required to pass through security checks before entering the museum grounds
The pick-up service is available only from hotels within the city area of Krakow
A visit to Auschwitz-Birkenau can prove traumatic, therefore it is recommended that visitors were at least 14 years old. No age limitation applies in Oskar Schindler Factory
Comfortable walking shoes are recommended
While in the camps, visitors are required to behave appropriately and respectfully
Visitors are generally allowed to take pictures with a few, clearly indicated exceptions
In Auschwitz Birkenau your carry-on cannot exceed the dimensions of 30x20x10cm