Customer cancellation They can cancel up to 24 hours in advance and receive a full refund. They receive a full refund if the cancellation is due to force majeure.
Cancellation by the supplier: A full refund must be provided if the activity is canceled for any reason, regardless of the notice period. A full refund must be offered if the customer does not accept the changes to the itinerary You cannot offer just a change of date instead of a refund, nor can you set your own refund policies