[Seoul/Cheongju] ZIMCARRY Same-Day Luggage Delivery Service (Seoul Hotel → Cheongju Airport)

* ZIMCARRY Luggage Delivery Service Guide

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* Please check the following information before using the service!

  • Available accommodations: Only available at hotels and accommodations that operate a front desk and luggage storage service.
     - It may be difficult to use the service if your accommodation is not registered on the official ZIMCARRY website.
     - Please check for registered accommodations [here].

  • Quantity criteria: Based on the number of items, not the size of the luggage.
     - Example 1: 1 suitcase + 1 backpack = 2 items total to book
     - Example 2: 4 suitcases + 2 backpacks = 6 items total to book

  • Check the time: Please be sure to check the drop-off location, drop-off deadline, and available pickup time for your selected delivery option.

  • Mandatory information registration: Please be sure to register your luggage photos and hotel voucher via the link sent after your booking is confirmed by the day before your scheduled use.

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1. How to Use the Luggage Delivery Service

  • One-way delivery / Seoul Hotel → Cheongju International Airport
     ① Select the service date and luggage pickup time to book.
     ② After the booking is confirmed, leave your luggage at the hotel front desk by 11:00, regardless of your checkout time on the day of use.
     ③ Enjoy your trip freely without heavy luggage.
     ④ Pick up your luggage at the ZIMCARRY counter at Cheongju International Airport.

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2. Luggage Specifications and Handling Guide

  • Acceptable luggage
     - Specifications: Sum of length (L) + width (W) + height (H) must be 180 cm or under, weight 30 kg or under
     - Types: Suitcases and backpacks
     - Criteria: Based on the number of items, not the size of the luggage
     - Example 1: 1 suitcase + 1 backpack = 2 items total to book
     - Example 2: 4 suitcases + 2 backpacks = 6 items total to book

  • Prohibited items (must be carried personally)
     - Cash, jewelry, expensive electronic devices, hazardous and flammable materials, weapons/explosives, and other valuables or fragile items
     - Compensation is not available for loss or damage to valuables, high-value items, or fragile items, so please be sure to carry them with you.

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3. Frequently Asked Questions (FAQ)

  • Before using the service

     Q1. Can I use this at any hotel?
     A1. It is only available at hotels and accommodations that operate a front desk and luggage storage service. It may be difficult to use the service at unregistered hotels, so please check in advance [here].

     Q2. Why do I need to register luggage photos and my hotel booking voucher?
     A2. Registration is required so that delivery staff can accurately identify your luggage and safely deliver it to the designated hotel by cross-referencing it with your hotel booking information.

     Q3. Can I use the service if the name of the delivery service booker is different from the hotel guest name?
     A3. Yes, you can. However, please be sure to register your hotel booking voucher for accurate delivery. Please leave a contactable messenger ID as our customer support team may request additional verification if necessary.

     Q4. Can I receive separate guidance before using the service?
     A4. Once your booking is confirmed, an email containing usage instructions and a link to register your luggage photos will be sent to you.

  • Hotel usage

     Q5. Do I need to contact the hotel in advance?
     A5. There is no need to contact them separately. [When departing from the hotel] Please inform the front desk that you are using ZIMCARRY or present the help card. [When arriving at the hotel] Please pick up your delivered luggage at the front desk.

     Q6. What if my hotel checkout time is after 11:00?
     A6. Regardless of your checkout time, you must leave your luggage at the front desk by 11:00 for normal delivery.

  • Delivery and pickup

     Q7. What time will the delivery be completed? Could there be delays?
     A7. Luggage will be delivered sequentially within the stated time. Delivery times may be slightly delayed depending on traffic and weather conditions.

     Q8. What happens if I am late for drop-off or pickup?
     A8. Please contact customer support immediately. Depending on the operational situation, usage may be restricted or additional fees may be incurred.

  • Booking changes

     Q9. Can I change my booking information?
     A9. Please contact customer support before the day of use, and we will inform you if changes are possible based on the operational situation.

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4. Purchase and Usage Precautions

  1) Precautions before purchase

     • Luggage fees are calculated based on the quantity, and if the actual items differ from the information entered, you may be required to pay the price difference on-site.
     • Your booking is only confirmed once you receive a voucher or a booking details link after payment.
     • Please double-check the service date, delivery route, same-day booking cutoff time, and operating hours before making payment.
     • No refunds will be provided for same-day cancellations or no-shows.
     • You must carry your own valuables, fragile items, jewelry, cash, and hazardous materials. We are not liable for any damage or loss of these items.

  2) Pre-booking notes

     • Luggage can only be delivered if the sum of its width, length, and height is 180 cm or under, and its weight is 30 kg or under.
     • Please check in advance if your hotel is eligible for this service before booking.
     • For hotel pickup services, you must leave your luggage at the front desk by 11:00 regardless of the checkout time. (Service cannot be provided if luggage is not available at the front desk.)
     • Please enter your information accurately, as incorrect details (such as traveler name or accommodation name) may restrict your use of the service.

  3) Post-booking notes

     • Please double-check the information you entered during booking (traveler name, hotel name, delivery route, etc.).
     • You must register a photo of your luggage and your hotel booking voucher via the booking details link in the voucher/email sent upon confirmation by the day before your service date.
     • Please adhere to the designated luggage pickup and drop-off operating hours. Same-day delivery may not be possible if you visit the store after the designated time or if the luggage is not at the hotel front desk.
     • Please present your mobile booking details or a printed voucher when visiting a ZIMCARRY store to drop off or pick up your luggage.
     • Please contact Customer Support immediately if you need to change your booking information or if any issues arise on-site.

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5. Luggage damage and other disclaimers

  ⁕ ZIMCARRY does its best to deliver your luggage safely. However, please note that the company is not liable for compensation for the following items that may occur during the delivery process, so please check them before use.

  1) Minor exterior damage occurring during normal delivery

     • Minor wear, damage, or loss of wheels, handles, or accessories (name tags, etc.)
     • Minor scratches, dents, pressure marks, stains, or contamination on the luggage surface
     • Damage caused by defects or aging of the luggage itself

  2) Restricted items and oversized luggage

     • Luggage exceeding the size (sum of 180 cm or under) and weight (30 kg or under) limits
     • Loss or damage of valuables, cash, jewelry, expensive electronics, fragile items, or perishable goods that were not kept in your personal possession

  3) Other force majeure

     • Delivery delays or damage caused by unavoidable external factors beyond our control, such as natural disasters, severe weather, or extreme traffic congestion