• The usage date is based on Hawaii time.
• Bookings made within 4 days of the tour date cannot be processed.
• Your reservation is not confirmed until you receive confirmation from the local operator in Hawaii.
If the booking cannot be made due to reasons such as being sold out, you must change the date or cancel.
• Infants under 24 months are free of charge and will not be provided with a separate seat.
• Pickup is not available at The Kahala Hotel.
• When using the shuttle, please look for the 'Premier Whale Watch' bus and confirm your name with the local driver before boarding.
• No refunds will be provided if you miss the tour due to late arrival for check-in or shuttle boarding.
• Due to the nature of wildlife observation tours, 100% sighting is not guaranteed.
In such cases, you may re-book the tour (excluding shuttle) until you see a whale, but no refunds will be issued.
• If you are prone to motion sickness, please take medication in advance.
• Prices are subject to change without notice due to tax increases or other factors.
• The tour may be canceled without notice due to weather conditions or local circumstances.
* Cancellation/change requests can only be made during business hours (09:00 - 17:00, excluding weekends and holidays).
* Requests made after 17:00 will be considered as received the following day, and requests made on weekends or holidays will be processed on the next business day.
A minimum of 0 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 0 day(s) before the departure date