● SHARE TOUR CANCELLATION POLICY
- Cancelled 01 day in advance: No cancelation fee.
- Cancelled on the date using: 100% booking value penalty.
● FORCE MAJEURE
- Red River Tour does not return any other fees to the customers but the paid tour ticket(s) and/or other extra service charges.
A minimum of 2 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 00:00). Notifications will then be sent via email
Please arrive at the designated location 5 minute(s) before the scheduled departure time, as the tour will depart on time
The tour program might be changed based on the conditions and still maintain the number of visiting places.
Customers are required to actively provide full name, ID number and the date of birth in order to buy the tourism insurance.
If you are vegan, please inform us in the booking.
Any unused services in the tour program are not refundable.
Red River Tour does not provide any medical products to customers. Please bring your personal medicine or sunscreen to take care of yourself.