A minimum of 2 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 0 day(s) before departure (local time 12:00). Notifications will then be sent via email
Travelers with the following conditions or other health issues that could be worsened by excessive stimulation should not participate in this activity: High blood pressure, Heart disease, Acrophobia, Asthma, Epilepsy, Pregnant women
Sit-In-Coach basis (SIC). This tour is not a private tour, you will share the trip with other guests who come from different countries.
Request private charter 4 – 10 seater vehicle, additional MYR 450.00/vehicle. Kindly inform us before the tour commences.
Kindly apologize if pick up time is late due to festival or peak season or each hotel guest's preparation.
Please wait at the lobby 10 minutes before pick up time while the tour guide will find you when he/she arrives.
We are following “On-time Policy” to be considerate with other guests. Transportation will not wait for late arrivals at the 2nd confirmed pick-up time schedule given. No refund will be compensated.
Customers are encouraged to purchase their own travel insurance before traveling to Borneo. We recommend you to select a travel insurance policy that covers not only your medical expenses (including emergency repatriation) but also personal liability, cancellation, curtailment and loss of luggage. Doing so can prevent major disruptions and additional costs. We strongly encourage our customers to choose packages wisely, prioritize your safety first as life is priceless.