If the ticket is stolen or lost, it cannot be reissued.
If any violation of the rules of travel is discovered, the fare will be increased or the validity of the ticket will be cancelled, or both. When a ticket is used by multiple tourists together, even if only one of them violates the regulations, all passengers in the group will be dealt with in the same way.
The following are deemed to be violations of the riding regulations: ① When a person who is not qualified to use the ticket uses the ticket. ②When the number of users exceeds the number of tickets. ③When the user uses the ticket without bringing his or her passport. ④When the user named on the ticket has given up ownership of the ticket. ⑤ When using invalid tickets (including counterfeit tickets) that are stipulated in the passenger business rules established by major transportation companies to board railways or trains. ⑥ When boarding a bus using an invalid ticket (including counterfeit tickets) that is stipulated in the General Passenger Automobile Transport Service Conditions stipulated by the Tokyo Metropolitan Bureau of Transportation.
If the train is interrupted due to an accident, you can switch to an alternative means of transportation. No refunds or extensions of validity will be required for the above reasons.
If the mobile device cannot be used due to battery exhaustion, malfunction, etc., you will not be able to ride on the bus. Visitors are kindly requested to repair it themselves or contact the customer service center of the device.
If the battery of the mobile device is exhausted or malfunctions when exiting the ticket gate, tourists will be charged for the ordinary bus fare from the station (if the name of the station is not known, the farthest station will be used) to the station. freight.