After scanning the QRcode to successfully download the order, the order cannot be canceled or refunded.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail due to Wi-Fi at some airports).
Please scan and install the eSIM after arriving at your destination to avoid starting the validity period calculation early.
Each QR code can be scanned once, and the same device can be scanned repeatedly. After binding, the device cannot be changed or deleted.
Please use the eSIM within 90 days after receiving it, otherwise it will become invalid.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
The versions of Samsung mobile phones vary from country to country. Samsung mobile phones purchased in Taiwan do not support eSIM. In other regions, please check with Samsung's official website first.
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
In accordance with the International Data Communications Fair Utilization Policy, it is recommended to turn off the automatic Facebook video browsing function, automatic APP program update or automatic synchronization function to avoid excessive use of data. If you watch online TV or videos for a long time or download large data files or network Please note that due to the slowdown in Internet speed or inability to access the Internet due to mobile games, etc., you cannot apply for refund or compensation.
After placing your order, you will receive an email saying "Your eSlM is ready," along with the latest installation time and installation instructions.
How to install:
iOS: Settings > Mobile Services > Join the program > Scan QR code > Join the program
Android: Settings > Internet (Connectivity) > SIM card administrator > Add SIM card (Join the action plan) > Scan QR code
Enable activation step:
1. After arriving at your destination, turn off all other SIM cards and only enable eSIM and its data roaming.
2. Configure the eSIM's APN (usually the APN is automatically recognized; if it cannot be automatically recognized, you need to set it manually).
APN: Plus